Jon Dodgion
Kansas City,MO
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
2026
2026
years of professional experience
Work History
Operations Supervisor
Crosstown Logistics
- Developed contingency plans to address unforeseen challenges such as traffic congestion or equipment breakdowns without compromising service levels provided to customers.
- Increased on-time delivery rates by coordinating closely with drivers and dispatchers.
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
- Managed a team of drivers, providing training and support to ensure high performance standards were met.
- Integrated warehouse operations with existing and new business processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Streamlined operations by implementing new technologies for tracking vehicles, inventory, and delivery status.
Lawn Care Route Manager
Spring Green Lawn Care
Franklin, TN
10.2021 - Current
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Maintained accurate records of all routes, deliveries, vehicle inspections, and employee hours for regulatory compliance purposes.
- Collaborated with sales teams to identify opportunities for business growth within existing customer base or potential new clients.
- Continuously monitored industry trends to inform adjustments in route strategies or operational improvements as needed.
Lawn Care Route Manager
Turfmaster’s Lawn Care
Franklin, TN
07.2018 - 10.2021
- Visited customers and customer sites to evaluate and resolve safety issues.
- Assisted in the recruitment and hiring of new route managers and drivers, improving overall team capabilities.
- Conducted regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.
- Streamlined operations by implementing new technologies for tracking vehicles, inventory, and delivery status.
- Employee of the Year 2020
Lawn Care Operations Supervisor
Ultragreen Lawn Care
Franklin, TN
07.2016 - 07.2018
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
Operations Supervisor
Crosstown Logistics
Nashville, TN
05.2013 - 07.2015
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
Team Leader
US Army
Fort Bliss, TX
10.2005 - 07.2010
- Conducted thorough risk assessments to minimize potential hazards during military exercises and deployments.
- Developed comprehensive training programs for subordinates, resulting in improved skill sets and job performance.
- Delivered detailed briefings to senior leaders on mission objectives, status updates, and critical issues requiring attention.
- Increased operational readiness through meticulous equipment maintenance and resource management.
- Executed strategic plans successfully by overseeing all aspects of mission planning, execution, and evaluation phases.
Education
Bachelor Of Business Administration -
Columbia State Community College
Columbia, TNSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Customer relations
- Warehouse operations
- Logistics oversight
Timeline
Lawn Care Route Manager
Spring Green Lawn Care
10.2021 - Current
Lawn Care Route Manager
Turfmaster’s Lawn Care
07.2018 - 10.2021
Lawn Care Operations Supervisor
Ultragreen Lawn Care
07.2016 - 07.2018
Operations Supervisor
Crosstown Logistics
05.2013 - 07.2015
Team Leader
US Army
10.2005 - 07.2010
Operations Supervisor
Crosstown Logistics
Bachelor Of Business Administration -
Columbia State Community College