Jon Donfrancesco
Stratford,CT
Summary
Detail-oriented professional with 6+ years of experience in efficient administrative coordination and data management, and 3+ years as a certified EMT with in-depth knowledge of basic life support and emergency procedures. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician (EMT)
Stratford EMS
Stratford, CT
01.2023 - Current
- Responded to emergency calls and provided immediate medical care under pressure.
- Communicated effectively with dispatch and other emergency personnel.
- Documented patient information accurately for medical and legal purposes.
- Delivered compassionate care while maintaining composure in high-stress situations.
- Responded to over 800+ calls and delivered exceptional care with efficiency
Office Administrator
Weedman Lawncare
Westport, CT
01.2020 - Current
- Managed daily office operations, including scheduling and customer service.
- Handled 200+ high-volume phone calls daily and coordinated service requests efficiently.
- Maintained accurate records and processed invoices/payments promptly.
- Assisted in training new staff on company procedures and systems.
- Resolved customer concerns with professionalism and attention to detail.
- Created maps and technicians routes for daily work and assigned jobs
- Maintained a 91% customer retention for customers
Customer Outreach Representative
WeedMan LawnCare
Westport, CT
01.2018 - 01.2020
- Developed and implemented customer outreach strategies to enhance client engagement and retention.
- Managed communication channels, ensuring timely responses to customer inquiries and feedback.
- Trained new team members on best practices in customer service and outreach techniques.
- Maintained detailed records of all interactions with customers, ensuring accurate documentation and seamless follow-up efforts.
Education
High School -
Stratford High School
Stratford, CT06.2016
Skills
- Strong verbal and written communication
- Crisis management and multitasking
- Knowledge of emergency response protocols
- Basic life support
- CPR
- Critical decision-making skills
Certification
- EMT - Certified Emergency Medical Technician
- CPR Certified
Timeline
Emergency Medical Technician (EMT)
Stratford EMS
01.2023 - Current
Office Administrator
Weedman Lawncare
01.2020 - Current
Customer Outreach Representative
WeedMan LawnCare
01.2018 - 01.2020
High School -
Stratford High School