Jon Lackee
Dover,NH
Summary
Accomplished sales management professional, with the understanding of providing the best customer experience, a proven track record of increasing profitability, and successfully managing the day to day operations of a dealerships sales department
Overview
11
11
years of professional experience
Work History
General Sales Manager
Granite Hyundai
Somersworth, NH
01.2023 - Current
- Hired as a Sales Manager and promoted to General Sales Manager within two months
- Month over month increase in gross profit
- Month over month increase in customer reviews and ranked top in the region in CSI
- 173% YoY increase in CPO vehicle sales
- Month over month in the top three dealers out of all ME/NH Hyundai dealers in terms of volume
- Handle all manufacture incentives and reporting of all new/CPO sales
- Oversee all vehicle acquisitions, to include purchasing, reconditioning, merchandising and pricing used vehicle inventory
- Manage the entire loaner fleet
- Manage dealership Brand Ambassador program
- Assisted in the implementation of new dealership group after a buy/sell
- Increased advertising and created a position dedicated to marketing, resulting in a significant increase in lead traffic
- Oversee the entire sales staff; including the Business Development Center, Finance Department and Used Car Department
- Back up finance when needed
- Directly responsible for the hiring and training process
- Ability to interpret and finalize financial statements
- Process month end payroll and sales bonuses
- Maintain a relationship with vendors and factory representatives
Sales Consultant/Sales Floor Manager
Van Syckle Kia
Bangor, ME
10.2021 - 01.2023
- Successfully surpassed 1.3 million dollars in gross profit in 2022 as a Sales Consultant
- Promoted to Floor Manager in 2022- responsible for desking and closing deals
- Maintained a perfect CSI score
- Set historic store records in regards to gross profit
- Strong product knowledge and demonstration of product
- Effectively utilize CRM to communicate & Generate sales
- Listen to customers to understand needs and refer to optimal services.
- Fostered relationships with customers to expand customer base and retain business.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Constantly following up and completing self guided trainings
Sales Consultant
Darling's Auto Group
Bangor, Maine
01.2020 - 10.2021
- Maintained a perfect CSI score, providing exemplary customer service
- Set overall store historic profit records
- Cultivated productive relationships with existing customers through exceptional follow-up after sales
- Pre sold back end product
Police Officer
City of Portland, ME
Portland, ME
06.2013 - 01.2020
- Field Training Officer- responsible for training and supervising new police officers.
- Recruiter- in 2014, helped establish what is now a full time social media and recruiting team. Traveled around New England, lecturing and recruiting at multiple different colleges and universities.
- K9 handler- for 3 years, responsible for the care and training of a certified police K9.
Education
Criminal Justice
Husson University
Bangor, ME08.2012
Skills
- Critical thinker, with an adaptive and progressive mindset
- Able to resolve problems and build rapport through effective communication
- Effective, proven negotiator
- Conflict mediation
- Self-motivated
- Proficient with CDK DMS
- Proficient with xTime
- Proficient with VinSolutions CRM
- Proficient with the vehicle appraisal process and vAuto software
- Proficient with the overall finance process of a dealership and Darwin software
Accomplishments
- Increasingly and rapidly growing the overall performance and profitability of a dealership sales department
- Top producer in gross profit and CSI as a sales person
- Ranked Elite Sales Consultant ( based on units sold & CSI )
- Consecutive 11 months as salesman of the month
Timeline
General Sales Manager
Granite Hyundai
01.2023 - Current
Sales Consultant/Sales Floor Manager
Van Syckle Kia
10.2021 - 01.2023
Sales Consultant
Darling's Auto Group
01.2020 - 10.2021
Police Officer
City of Portland, ME
06.2013 - 01.2020
Criminal Justice
Husson University