Summary
Overview
Work History
Education
Skills
Timeline
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Jon McIntyre

San Antonio,TX

Summary

Dynamic and results-driven professional with extensive experience at Sam's Club, excelling in customer service and relationship building. Proven track record of enhancing member retention through personalized service and meticulous attention to detail. Skilled in product knowledge and effective communication, consistently achieving high satisfaction ratings and fostering a supportive team environment.

Overview

5
5
years of professional experience

Work History

Personal Shopper

Sam's Club
08.2020 - 05.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.

Membership Services Associate

Sam's Club
08.2020 - 05.2025
  • Mentored new team members in various departmental policies procedures ensuring consistent levels service provided across organization.
  • Maintained accurate records of member information, ensuring privacy and confidentiality standards were met at all times.
  • Facilitated educational workshops for both existing and prospective members as part of ongoing professional development opportunities.
  • Collaborated with cross-functional teams to develop targeted marketing campaigns for member acquisition and engagement.
  • Participated strategic planning sessions aimed at identifying areas growth potential within market segments.
  • Implemented efficient systems for tracking and reporting membership statistics, improving data integrity.
  • Coordinated with vendors to negotiate exclusive discounts and offers tailored specifically towards our membership base''s needs and preferences.
  • Increased membership retention through personalized service and timely assistance.

Education

GED -

South San Antonio
San Antonio, TX
06.2018

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Relationship building
  • Flexible schedule
  • Prioritizing orders
  • Upbeat and outgoing attitude
  • Heavy lifting
  • Verifying order accuracy
  • Product knowledge
  • Merchandise selection
  • Accurate money handling
  • Advertising and marketing
  • Lift up to number pounds
  • Delivery management
  • Purchase recommendations
  • Strong interpersonal skills
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Multitasking
  • Organizational skills
  • Team building
  • Conflict resolution
  • Active listening
  • Task prioritization
  • Interpersonal communication

Timeline

Personal Shopper

Sam's Club
08.2020 - 05.2025

Membership Services Associate

Sam's Club
08.2020 - 05.2025

GED -

South San Antonio

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