Jon Payne
Columbus,OH
Summary
Dynamic General Manager with a proven track record at East Coast Wings + Grill, enhancing customer satisfaction through strategic operational improvements. Skilled in training and coaching teams, implementing inventory control systems, and driving cost reductions. A strong leader adept at problem resolution and fostering a collaborative work environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Manager
East Coast Wings + Grill
02.2007 - 09.2025
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed and implemented training programs for staff to improve service quality and team efficiency.
- Formulated policies and procedures to streamline operations.
- Implemented inventory management systems that optimized stock levels and reduced waste across locations.
Assistant Store Manager
Fresh Market Inc.
06.2003 - 08.2006
- Led daily operations ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on best practices in customer service and sales techniques.
- Developed and implemented promotional strategies to enhance product visibility and drive sales.
Meat Cutter
Fresh Market Inc.
03.2001 - 06.2003
- Assessed meat quality and identified defects for optimal product presentation.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Monitored inventory levels and assisted in stock replenishment to meet demand.
- Cut meats to customer specifications and answered questions about specialty products.
- Operated band saws and grinders for precise meat cutting and processing.
General Manager
Applebee's Neighborhood Grill & Bar (Apple South)
05.1995 - 08.1999
- Oversaw financial performance, analyzing sales trends to inform strategic decision-making and resource allocation.
- Directed daily operations ensuring efficient service delivery and high customer satisfaction.
- Implemented training programs enhancing staff performance and operational efficiency.
Associate Manager
Applebee's Neighborhood Grill & Bar
06.1991 - 05.1995
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw training and onboarding process for all newly hired employees within Management Trainees.
- Led team in implementing operational efficiencies, enhancing service speed and customer satisfaction.
- Mentored staff on best practices in food safety and hygiene protocols, ensuring compliance with health regulations.
Education
High School Diploma -
Brookville High
Lynchburg, VA01-1983
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Inventory control
- Process improvements
- Cost reductions
Accomplishments
- Awarded General Manager of the Year in 2011 for consistent sales increases.
- A revenue increase from $.5M in 2007 to over $1.7M in 2024 in a 68 seat restaurant.
- Maintained the highest sales per seat of any location in the ECW+G chain.
Certification
- Certified Food Service Manager, Servesafe - through July 2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
East Coast Wings + Grill
02.2007 - 09.2025
Assistant Store Manager
Fresh Market Inc.
06.2003 - 08.2006
Meat Cutter
Fresh Market Inc.
03.2001 - 06.2003
General Manager
Applebee's Neighborhood Grill & Bar (Apple South)
05.1995 - 08.1999
Associate Manager
Applebee's Neighborhood Grill & Bar
06.1991 - 05.1995
High School Diploma -
Brookville High