Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Jon Taylor

Independence,MO

Summary

Knowledgeable and detail-oriented professional with 17+ years' experience in International Account Services. Highly skilled in international order management and export compliance requirements. Proactively communicate with Distributors about their open orders and shipment details. Prepare complete and correct documents for all transactions. Highly energetic, team player dedicated to delivering results towards company goals, ensuring adherence to Government regulations, and maintaining customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

International Account Specialist

Vista Outdoor Sales / Revelyst
02.2015 - Current
  • Leveraged cultural knowledge and language skills to build trust with clients from diverse backgrounds. Using good morning or thank you in their language.
  • Maintained detailed records of all transactions, contracts, correspondence, and other relevant documentation related to international accounts.
  • Collaborated with cross-functional teams to streamline processes and improve overall efficiency in managing international accounts.
  • Managed diverse portfolio of 100+ international accounts, ensuring timely delivery of products and services.
  • Achieved high levels of client satisfaction through proactive management of account expectations and deliverables.

International Customer Service Representative

ATK
11.2013 - 02.2015
  • Collaborated with cross-functional teams to develop new strategies for increased revenue generation. Kaizen sessions.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Adopted processes and procedures to streamline operations.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

International Customer Service

Bushnell Outdoor Products
10.2006 - 11.2013
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Received, reviewed and entered customer purchase orders into AS400. Advised of price discrepancies, product availability, and export licenses required.
  • Communicated approved orders to warehouse for pack and dispatch. Provided checklists, commercial invoices, and license copy. Decremented license use.
  • Ensured transactions were free of red flags. Screened for denied parties/ embargoed countries.
  • Prepare export documents for triangle shipments, vendor direct to end user.

Dealer Services

Bushnell Outdoor Products
07.2006 - 10.2006
  • Enter customer purchase orders received via email, fax, show or telephone.
  • Create credits and corrective billing for shortages/ overages, incorrect pricing.
  • Listen to customer concerns empathetically and strive to provide satisfactory resolution.
  • Organized and detail-oriented with strong work ethic.
  • Often handled 100+ calls daily versus department average of 80.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Skills

  • Customer Account Management
  • Export compliance focused
  • Computer literate with experience in MS Office, Adobe Acrobat, AS400, Microsoft AX, and Netsuite
  • Time management and Organization
  • Attention to Detail
  • Process driven
  • Critical thinking and Problem solving
  • Collaboration and Teamwork
  • Clear oral and written communication
  • Accountable and Flexible
  • Persevering and industrious

Certification

Eagle Scout 1987

Corporal, United States Marine Corps Reserve 1993-1999

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

International Account Specialist

Vista Outdoor Sales / Revelyst
02.2015 - Current

International Customer Service Representative

ATK
11.2013 - 02.2015

International Customer Service

Bushnell Outdoor Products
10.2006 - 11.2013

Dealer Services

Bushnell Outdoor Products
07.2006 - 10.2006

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Jon Taylor