Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kara Phopase

Waukesha,WI

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully executing export shipments. Committed to delivering exceptional customer service. Proficient in Incoterms with a specialty in Letters of Credit.

Overview

14
14
years of professional experience
1
1
Certification

Work History

International Account Specialist

Saputo
09.2021 - 11.2023
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Prepared export documents for Letters of Credit and other Incoterms.
  • Requested freight bookings and worked with the Freight forwarder to compile AES filings and USDA certifications for land, sea, and air freight.
  • Planned transportation in SAP TM.
  • Generated orders in SAP ECC.
  • Audited Freight invoices and BOLs for billing purposes.

Customer Service Representative/Quotation Specialist

Pack Logix Inc.
06.2020 - 09.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer e-mails with minimal wait times.
  • Analyzed customer forecasts and work with them to have to correct plan of action.

National Account Executive

Dynamic Stampings
09.2017 - 05.2020
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Increased market penetration by growing brand awareness.
  • Analyzed blueprints to create quotation to create the customer's vision.

National Account Executive

West Business Solutions, AT&T Wireline & Mobility
05.2010 - 08.2017
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Increased market penetration by growing brand awareness.

Education

Associate of Applied Science - Marketing

Madison Area Technical College
Madison, WI
12.2007

Skills

  • Processing Payments
  • Export Documentation
  • Contract Negotiation
  • USDA Certifications
  • AES Portal
  • SAP ECC
  • SAP TM
  • SAP GTS
  • Incoterms
  • Letters of Credit
  • Freight Forwarders: Land, Sea, and Air

Certification

Outside Citizen of India allows lifetime approval to work and travel in India freely.

Timeline

International Account Specialist

Saputo
09.2021 - 11.2023

Customer Service Representative/Quotation Specialist

Pack Logix Inc.
06.2020 - 09.2021

National Account Executive

Dynamic Stampings
09.2017 - 05.2020

National Account Executive

West Business Solutions, AT&T Wireline & Mobility
05.2010 - 08.2017

Associate of Applied Science - Marketing

Madison Area Technical College

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Kara Phopase