Rikki Pitmon
Hammond,IN
Summary
Seeking a career enhancing my skills in the phlebotomy field. I am motivated and reliable with other experience in customer service and sales. I am skilled in building customer relationships and understanding customer needs. I have strong communication and interpersonal skills and provide superior customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Specialist
AT&T Call Center
08.2018 - Current
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Implemented new strategies to improve account retention rates and reduce customer churn.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns while using different systems.
- Mentored junior team members, offering guidance and support for their professional growth and development within the Account Specialist role.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
Marshalls
03.2008 - Current
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Associate of Science -
South Suburban College of Cook County
South Holland, IL12.2012
High School Diploma -
Bloom Trail High School
Chicago Heights, IL05.2008
Skills
- Type 35-45 WPM
- Cash Handling
- Data Entry
- Problem Solving Abilities
- Client Retention
- Microsoft Office Proficiency
- Billing Resolutions
- Team Leadership
- Attention to Detail
- Organizational Skills
- Processing Payments
- CRM Software
Certification
- Phlebotomy Certification 2023, ChooseYourDestinyLLC, Chicago, IL 60411 - 2023
- Phlebotomy Course 2015, South Suburban College, South Holland, IL 60473
- Phlebotomy Clinicals 2016. Roseland Community Hospital Chicago, IL 60628
Timeline
Account Specialist
AT&T Call Center
08.2018 - Current
Sales Associate
Marshalls
03.2008 - Current
Associate of Science -
South Suburban College of Cook County
High School Diploma -
Bloom Trail High School
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