Tenica Roose
Summary
Ambitious, motivated; customer focused, Pharmacy Technician and Controlled Substance Supervisor with a record of increased responsibility. Bringing nearly 25 years of diverse industry experience. Keen focus on detail and accuracy, with a strong desire to learn and grow professionally.
Overview
25
25
years of professional experience
Work History
Controlled Substance Supervisor (2021-2025)
Rite Aid Corporate, Reg & Gov Affairs
05.2000 - 02.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintain database systems to track and analyze operational reporting data in support of decision-making and recommendations.
- Co-Manager over Agency Relief Pharmacist account; Multi-million dollar contract
- Monthly patient NarxCare (PDMP) reviews
- Analyze & Review Controlled Substance Overrides, Internal auditing
- Back-up CSOS signer
- Submit DEA-106 form, reporting any theft or loss of controlled substances to DEA
- Collaborate with loss prevention, legal, Gov & Reg Affairs on DEA and BOP investigations; resulting in successful prevention tactics
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
HIPAA Privacy Coordinator (2020-2021)
Bartell Drugs Corporate
05.2000 - 08.2021
- Support company's Pharmacy Compliance Manager to ensure compliance with HIPAA laws and regulations.
- Evaluate department procedures; recommend improvements to maximize efficiency.
- Project Management; Merger project liason McKesson Enterprise Pharmacy system to NexGen. Worked closely with IT, Privacy, Legal, Pharmacy, etc
- Assists in coordination with Human Resources Managers, Pharmacy District Managers and Pharmacy Compliance Manager with investigations including: alleged HIPAA violations, DEA, Board of Pharmacy and other law agencies; responsible for ensuring that appropriate action is taken to correct deficiencies.
- Maintain and enforce record keeping pertinent to practice of pharmacy as the company's record custodian. Responding and providing records in an organized efficient fashion, meeting strict deadlines to: customers, attorneys, subpoenas, insurance companies, housing authorities, etc.
- Customer focused - dedicated to exceeding expectations and requirements of internal and external customers; Acts with customer in mind; Establish and maintains effective relationships with customers gaining trust and respect
- Responds to customer complaints and questions regarding HIPAA
- Trained Interns, Pharmacists and Pharmacy Technicians
- Pharmacy Support & Call Center Backup Team Member for all stores; Administrative Duties over employee MTM password resets, Insurance reversals, LexisNexis support, special accounts. Liaison between stores and systems. Data Entry: ensuring prescriptions are typed accurately and in a timely manner for stores that are in need of extra help. Complete new and updated patient profiles, including lists of patient medical conditions and allergies, resolve insurance rejections, prior-authorizations and other billing issues. Internal and External prescription transfer requests.
Record's Cust. & Pharmacy Technician (2015-2019)
Bartell Drugs Corporate
05.2000 - 08.2021
- Assists IT and customers with app & web based questions; reset passwords, navigate online refill portal.
- Receive, process & file multiple documents, subpoenas and pharmacy records requests in an organized efficient fashion, meeting strict deadlines. Requests sent via: encrypted email, electronically via fax, mailed CD, or mailed paper copies.
- Privacy/HIPAA authorizations.
- Interact and communicate easily with department personnel and public.
- Customer Service Driven; determine customer needs by asking relevant questions and listen actively to responses.
- Evaluate department procedures and recommended improvements to maximize efficiency.
- Train new employees on department procedures and policies to maximize department effectiveness.
- Pharmacy Support Team Member (all WA locations for Bartell Drugs); Data Entry ensuring prescriptions are typed accurately and in a timely manner for stores that are in need of extra help. Internal and External prescription transfer requests.
- Complete new and updated patient profiles, including lists of patient medical conditions and allergies.
- Effectively resolve insurance rejections, prior-authorizations and other billing issues.
- Properly instruct and train pharmacy assistants, interns, technicians, pharmacists, and new employees on introductory and advanced pharmacy practices.
Pharmacy Technician, Back-up Scheduler (2010-2015)
Bartell Drug Store
05.2000 - 08.2021
- Scheduled replacements due to staffing shortage (PTO, illness, emergency)
- Maintain processes for payroll.
- Communicated with patients to collect information about prescriptions, medical conditions and allergies or arrange consultations with pharmacists.
- Perform technical process required to dispense medications to patients. Dispense an average of 300-500 prescriptions per day.
- Assist other pharmacy staff with drug inventory, purchasing, and receiving.
- Rotate stock and check for expired medications.
- Properly instruct and train pharmacy assistants, interns, technicians, pharmacists, and new employees on introductory and advanced pharmacy practices.
Education
Pharmacy Technician Certification - Pharmacology
Bartell Drug Store Technician Certification Program
Seattle, WA2009
Courses Towards Associates - Business
Highline Community College
Des Moines, WA2002
High School Diploma - undefined
Foster High School
Tukwila, WA2001
Skills
- Ability to work independently or team collaboration
- Effective problem solving and organizational skills
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Efficient multitasking
- Proficient in use of MS Office: Outlook, Word, Excel, Teams
- Committed to quality assurance
- Superb attention to detail
- Customer Service Driven
- Track Record of resolution customer escalation
- Skilled in use of: Zoom, Citrix ShareFile, Adobe Acrobat Reader, LexisNexis
- Type 35-45 wpm
Accomplishments
- Multiple employee of the quarter awards
- Implemented loss prevention tactics; strategic cost cutting measures
- Have trained several wonderful and successful employees including: Pharmacy assistants, interns, technicians, and pharmacists.
- Met deadlines consistently.
Timeline
Controlled Substance Supervisor (2021-2025)
Rite Aid Corporate, Reg & Gov Affairs
05.2000 - 02.2025
HIPAA Privacy Coordinator (2020-2021)
Bartell Drugs Corporate
05.2000 - 08.2021
Record's Cust. & Pharmacy Technician (2015-2019)
Bartell Drugs Corporate
05.2000 - 08.2021
Pharmacy Technician, Back-up Scheduler (2010-2015)
Bartell Drug Store
05.2000 - 08.2021
Pharmacy Technician Certification - Pharmacology
Bartell Drug Store Technician Certification Program
Courses Towards Associates - Business
Highline Community College
High School Diploma - undefined
Foster High School
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