Jon Vasquez
El Paso,TX
Summary
Organized and dependable candidate eager to learn how to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Engage positively with co-workers and give my customers excellent customer service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
JCPenney
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Landscaping Assistant
The Lawn Guys
06.2023 - 02.2024
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Installed stonework according to landscape design plan and client specifications.
- Maintained healthy lawns and gardens by performing regular mowing, trimming, and fertilization tasks.
- Maintained grounds by trimming, weeding, and general clean-up.
Education
High School -
Eastwood High School
El Paso, TX06.2023
Skills
- Customer service
- Critical thinking
- Call center experience
- Product knowledge
- Call management
- Team development
- Order processing
- Technical support
Extra-Curricular Activities
Football, strength, and conditioning, This has taught me discipline and accountability for myself and others. Football teaches me to give 100 percent at all times and complete tasks.
Timeline
Customer Service Representative
JCPenney
08.2024 - Current
Landscaping Assistant
The Lawn Guys
06.2023 - 02.2024
High School -
Eastwood High School
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