Jon Williams PT,DPT,OCS
Worthington,Ohio
Summary
Board-Certified Orthopaedic Clinical Specialist and strategic Clinical Leader with expertise in evidence-based practice and operational alignment across regional practices. As Regional Clinical Excellence Coordinator and Outpatient Clinic Director, developed actionable clinical programs and mentoring frameworks. Focused on optimizing key performance indicators, managing multidisciplinary staffing, and enhancing professional advocacy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Clinical Excellence Coordinator
OrthoAlliance
06.2025 - Current
- Provide clinical leadership and strategic direction to elevate patient care standards and drive consistent, evidence-based practices across 10 partner clinics.
- Partner closely with regional and operational leaders to align clinical initiatives with organizational growth, compliance, and key performance indicators.
- Serve as a core clinical liaison to bridge relationships between multidisciplinary teams.
- Communicated the direct impact of high-quality clinical practice on operational excellence, teammate retention, and regional market growth.
- Directed a regional protocol team that analyzed clinical gaps, standardizing post-surgical protocols across physical therapy and physician teams to ensure evidence-based care.
- Reviewed regional performance metrics to design and implement innovative clinical initiatives that consistently met organizational targets and KPIs.
- Spearheaded periodic chart reviews and clinical documentation audits across regional practices to ensure strict regulatory compliance and defensible documentation.
- Served as resource for accurate ICD-10 diagnostic coding and CPT billing practices, ensuring evaluations and plans of care fully supported billed services.
- Coordinated and executed 5 collaborative, interdisciplinary Masterclasses awarding accredited CEUs to participants to advance professional growth.
- Authored original in-house CEU courses and secured external expert-led training programs to address the educational needs of the region.
- Developed and launched a region- and company-wide mentoring program for new hires, successfully strengthening clinical competency and teammate retention.
- Managed cross-functional education by facilitating 20 physician-led 'Lunch and Learn' educational seminars for rehabilitation teams.
- Acted as a key clinical expert and consultant for external initiatives, creating targeted educational video content for partner sports clubs and community organizations.
- Created an immersive shadowing program pairing physical therapy students with physician teams, promoting professional development and advocacy.
- Central Ohio
Outpatient Physical Therapy Clinic Director: Westerville Location
OrthoAlliance
06.2025 - Current
- Provide comprehensive operational and clinical oversight for a high-volume outpatient therapy center.
- Manage daily clinic performance, financial health, and strategic growth while ensuring a 'people first' environment for both staff and patients.
- Directly supervised and led a team of 12 Full-Time Equivalents (FTEs), including physical therapists, occupational therapists, front desk coordinators, and rehabilitation aides.
- Maintained clinical excellence standards while overseeing scheduling, staffing workflows, and administrative efficiency to optimize clinic productivity.
- Mentored and coached an interdisciplinary clinical and support team, fostering positive professional growth and aligning staff with key company performance metrics.
- Maintained a partial clinical caseload, delivering high-quality, patient-centered care in orthopedic and sports physical therapy specialties.
- Central Ohio
Supervisor of Clinical Outcomes & Coordinator of Clinical Education
OrthoONE
05.2022 - 06.2025
- Oversee daily operations of ambulatory orthopedic and sports physical therapy clinic and supervise employee work performance and customer service.
- Lead team to a 95% employee retention rate and improved clinic productivity by 15% throughout last fiscal year.
- Mentor to Clinical Staff to provide constructive feedback and improve clinical development and patient quality care outcomes.
- Onboard New Hires, Orient to position, provide clinical advice, guidance, and constructive feedback to new staff.
- Participate in quarterly meetings with practice supervisors, directors and physicians to strategize, review financials, implement process improvement, and discuss growth strategies of current or future sites.
- Collaborate with ambulatory site leaders to define productivity rates, physician operational goals, and efficiency of current practice model.
- Participate in and conduct interviews, performance reviews, and provide recommendations to leadership.
- Implement service recovery model with clinicians to achieve best customer experience, resulting in 98% or 4.95/5 customer/patient satisfaction over last fiscal year.
- Coordinate communication between clinic staff and physicians to optimize quality patient outcomes, efficiency, and improve productivity.
- Analyze weekly data to ensure patient access, productivity, billing compliance and accuracy.
- Implement communication and coordination to increase clinical education contracts by 25%.
- Oversee Clinical Education contracts and Collaborate with University programs and Clinical Instructors to find matches for student physical therapists.
- Conduct site visits to supervise clinical education experiences and advise clinical instructors.
- Supervise Clinical Instructors to ensure positive experiences for students and Instructors during clinical experiences.
Staff Physical Therapist
Orthopedic One
Columbus, OH
05.2017 - 05.2022
- Evaluated patient conditions and developed tailored treatment plans.
- Educated patients on injury prevention and self-management techniques.
- Documented patient progress and adjusted treatment plans accordingly.
- Mentored junior staff in best practices for patient interaction and care.
- Ensured compliance with all applicable laws, regulations and standards related to physical therapy practice.
- Supported department quality assurance programs, education and customer service programs.
- Served as a mentor for newly hired staff Physical Therapists by providing guidance on best practices within the field.
Traveling Physical Therapist
MedTravelers
01.2016 - 01.2017
- Adapted quickly to different healthcare environments throughout the country to build professional skills and experience in diverse clinical opportunities while providing quality, patient-centered care.
- Lead Physical therapist at Madison Health Outpatient clinic.
Ortho/Neuro Physical Therapist
Atrium Medical Center
01.2015 - 01.2016
- Collaborated with interprofessional team to optimize patient outcomes for individuals and their families.
- Adjusted patient care practices in both inpatient and outpatient settings to meet organizational requirements.
Education
Doctorate of Physical Therapy -
Ohio University
Athens, OH05-2015
Bachelor of Science - Exercise Science
Olivet Nazarene University
Bourbonnais, IL05-2011
Skills
- Clinical leadership
- Patient care standards
- Evidence-based practices
- Clinical documentation
- Regulatory compliance
- ICD-10 coding
- Performance metrics
- Strategic planning
- Staff management
- Team collaboration
- Quality improvement
- Staff mentoring
- Training facilitation
- Program management
- Project coordination
- Customer service excellence
Certification
- Licensed Physical Therapist, Ohio, 05/15/15
- Board Certified Orthopedic Clinical Specialist, 03/25/18
- Certified in Integrative Dry Needling, 08/01/19
- Certified Strength and Conditioning Specialist, 03/20/17
- CPR/BLS certification, Current
Timeline
Regional Clinical Excellence Coordinator
OrthoAlliance
06.2025 - Current
Outpatient Physical Therapy Clinic Director: Westerville Location
OrthoAlliance
06.2025 - Current
Supervisor of Clinical Outcomes & Coordinator of Clinical Education
OrthoONE
05.2022 - 06.2025
Staff Physical Therapist
Orthopedic One
05.2017 - 05.2022
Traveling Physical Therapist
MedTravelers
01.2016 - 01.2017
Ortho/Neuro Physical Therapist
Atrium Medical Center
01.2015 - 01.2016
Doctorate of Physical Therapy -
Ohio University
Bachelor of Science - Exercise Science
Olivet Nazarene University