Pharmacy Technician Trainee
Merrill Clinic
03.2024 - 05.2024
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during 80 hours of practicum training as a pharmacy technician.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients. including close communication with the physician for medication verification, refill authorization, and other clinical duties not authorized by a pharmacy technician.
- Answered incoming phone calls, for refill requests and addressed questions from customers and healthcare providers. including collecting personal information, to maintaining accurate patient profiles.
- Supported pharmacy operations by accurately entering prescription data into a computer system, minimizing errors, and expediting service times.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients' needs.
- Collected co-payments or full payments from customers.
- Reviewed, verified, and completed customer information and insurance provider information for appropriate billing and claims.