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Enthusiastic and well-organized Office Assistant with a strong background in authorizations and intake, insurance verification, patient care assistance, HIPAA compliance, medical billing and insurance claims, ICD-10 coding, healthcare insurances, and full cycle revenue account receivable. Proficient in medical terminology and excellent customer service and patient advocacy skills. Experienced in home infusion, DME, remote work, dispatch, and telecommunication with a designated home office.
Professional intake specialist with strong track record in client assessment and engagement. Proven ability to enhance intake processes, fostering positive client experiences and streamlining operations. Renowned for collaborative spirit and adaptability in dynamic environments.

Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.

Dynamic Intake Specialist with a proven track record at Salisbury Rowan Community Action Agency, Inc. Skilled in optimizing intake processes and enhancing client relationships through compassionate communication. Expertise in resource referrals and compliance monitoring, resulting in significantly reduced wait times and improved service delivery. Committed to fostering community partnerships and ensuring data integrity.

Dynamic professional with 15 years of cross-industry experience in administration, sales, customer service, finance, and business development. I have successfully supported international law firms, logistics companies, insurance providers, and financial consultancies, managing operations, advising clients, and securing critical funding for SMEs and large corporations. Highly skilled in CRM systems and data analysis, I bring a proven ability to streamline processes and drive growth. I am excited to bring my expertise, flexibility, and commitment to excellence to Persona’s team as a Virtual Assistant, fully adaptable to U.S. business hours and beyond.

Dynamic and compassionate Intake Specialist at Halifax Hospital with proven expertise in client intake and confidentiality. Skilled in data entry and critical thinking, I enhanced patient interactions and streamlined processes, ensuring compliance with HIPAA regulations. Recognized for fostering teamwork and delivering exceptional patient care, contributing to a positive healthcare environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

J’Ona Wells

Summary

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Intake Specialist

Store Manager

Intern

Night Caretaker

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Bachelor of Science - Nursing

Bachelor of Arts - Psychology, Pre-Law

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Intake Specialist

Intern

Store Manager

Night Caretaker

Bachelor of Science - Nursing

Bachelor of Arts - Psychology, Pre-Law

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