Jonae Morales
Orlando,FL
Summary
Skilled Customer Care Advocate, well versed in administrative duties with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Eager to contribute to team success through hard work. Flexible known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 1 years.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Nephrology Associates Of Central Fl
2023.04 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Printed prescription requests and queries in compliance with practice protocol.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for 9-physician outpatient medical facility, scheduling appointments, and handling patient inquiries
Patient Registration Representative
Centra Care
2022.04 - 2022.06
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Accurately inputted patient and insurance information into company's computer system using Epic.
- Imaged and scanned patient and registration documentation into electronic patient record via Epic.
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient record via Epic.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Scheduled 40+ daily appointments using computerized calendars.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Obtained payments from patients and scanned identification and insurance cards
- Performed various administrative tasks by filing, copying and faxing documents
Front Desk Receptionist
Tuskawilla Nursing & Rehab Center
2021.11 - 2022.01
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Completed clerical duties and tasks for clinic administration
- Checked patient insurance, demographic and health history to keep information current
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Completed clerical duties and tasks for clinic administration
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Concierge
Sumter Grand Independent Living
2021.05 - 2021.08
- Register daily guest and sign in logs
- Maintains resident mail to residents executive director and department coordinator
- Takes complete messages with pertinent information and communicates messages to intended recipient
- Maintains adherence to all company's personnel policies abs established operating polices
- Arranged for transportation to and from airport, train station and events for visitors
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining
- Collected and documented patient medical information such as blood pressure and weight
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Saved $200 by implementing cost-saving initiatives that addressed long-standing problems
Technical Support Representative
Ellucian
2019.06 - 2019.09
- Provided technical support for students and faculty for various contracted schools
- Assisted with password resets and blackboard instruction
- Worked with ease within multi-system environment
- Processed over 40 support requests weekly for technical assistance on wide range of support issues
- Performed tests of functionality, security and performance of different workstations and devices
- Utilized ticketing system to manage and process support actions and requests.
Technical Support Representative
Sykes Inc
2018.08 - 2018.12
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Collaborated with Accountants to ensure full compliance to limit regulatory risks
- Gathered, evaluated and summarized account data in detailed financial reports
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Resolved system, hardware and telephone issues within 8 hours, improving efficiency among departments
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
Appointment Setter
HealthFair
2018.01 - 2018.07
- Supported providers in outpatient medical office through coordinating all administrative operations
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Enhanced office efficiency by handling 50+ callers per day
- Managed master calendar and scheduled appointments for 15 providers based on optimal patient loads and clinician availability
- Completed skilled administrative work to support all office staff and operational requirements
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Coordinated front office duties, including customer service, patient scheduling and billing.
Customer Service Representative
Alorica
2017.08 - 2018.01
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems promptly
- Described product to customers and accurately explained details and care of merchandise
- Scheduled weekly inventory pickups and deliveries with vendors
- Directed calls to appropriate individuals and departments
- Served as liaison between customers, management and sales team
- Learned, referenced, and applied product knowledge information
- Scored in top 10% of employees in successful resolution of issues
- Educated customers on promotions to enhance sales.
Education
Associate of Science - Medical Insurance Billing
Rasmussen College
Ocala, FL2019
High School Diploma -
Seminole State College of Florida
Sanford, FL10.2016
Skills
- Customer Service
- Taking Client Histories
- Office Management
- HIPAA Compliance
- Medical Office Experience
- Medical Scheduling
- Insurance Verification
- Data Entry
- Clerical Experience
- Medical Terminology
- Administrative assistant/receptionist — Proficient
- Development in any professional field.
- Registration Requirements
- Payment Collection
- EMR / EHR
- Medical Records Management
Timeline
Medical Receptionist
Nephrology Associates Of Central Fl
2023.04 - Current
Patient Registration Representative
Centra Care
2022.04 - 2022.06
Front Desk Receptionist
Tuskawilla Nursing & Rehab Center
2021.11 - 2022.01
Concierge
Sumter Grand Independent Living
2021.05 - 2021.08
Technical Support Representative
Ellucian
2019.06 - 2019.09
Technical Support Representative
Sykes Inc
2018.08 - 2018.12
Appointment Setter
HealthFair
2018.01 - 2018.07
Customer Service Representative
Alorica
2017.08 - 2018.01
Associate of Science - Medical Insurance Billing
Rasmussen College
High School Diploma -
Seminole State College of Florida
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