JONAH AYALA
Orlando,FL
Summary
A hard working, results driven sales assistant eager to use skills acquired in previous sales and service positions to succeed in a reputable company. A poised professional handling different personalities with relative ease. Friendly and patient Product Specialist with a 5 year background in customer service and sales. Outstanding brand optimization and cost analysis talents. Dedicated to providing an exemplary level of service proven effective and leading to lucrative partnerships throughout the years.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Estimator
Builders Insulation
Orlando, FL
10.2022 - 11.2023
- Responded promptly to customer inquiries regarding product availability or pricing changes.
- Prepared presentations outlining the benefits of company products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and cultivated relationships with regular customers as result of regular contact and dedicated follow-up.
- Produced sales documents, finalized deals and filed records.
- Increased profitability and revenue by generating $350,000 in sales.
- Identified costs involved regarding materials and labor for jobs.
- Collaborated with other departments to identify cost-saving strategies.
Product Specialist
Lexus of Winterpark
Orlando, FL
10.2020 - 11.2022
- Provided an enjoyable and informative car buying experience for luxury vehicle customers
- Made outbound phone calls to new prospective clients and set up in person appointments.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Presented and explained vehicle purchase agreements to customers and closed and confirmed sale.
Product Specialist
Fields BMW
Winter Park
01.2018 - 03.2020
- Provide excellent customer service to clients by answering questions and diagnosing possible user error issues within the service and sales department
- Responsible for delivering comprehensive product information throughout the sales and aftersales processes
- Transported high end customer and dealership vehicles to personal residencies and businesses
- Being the main point of contact for clients to answer any questions about products usage and functions
Vacation Advisor
Hilton Grand Vacation
Orlando
03.2017 - 01.2018
- Used people skills to advise Hilton Honors members on taking advantage of highly discounted resort getaways offered by the Hilton Grand Vacations corporate office
- Commission based over the phone sales.
Education
Associate of Arts - Computer Information Technology Analyst
Valencia College
06.2024
Skills
- Business Relationship Management
- Financial Calculation and Analysis
- Interpersonal and Verbal Communication
- Purchase Orders
- Driving and Transportation
- Relationship Building
- Client Engagement
- Customer Needs Assessment
- Customer Service
- Calm Under Pressure
- People Skills
Certification
HOBBIES Marathon Runner Brazilian Jiu-Jitsu White Belt Amateur Musician
Languages
Spanish
Professional
Timeline
Sales Estimator
Builders Insulation
10.2022 - 11.2023
Product Specialist
Lexus of Winterpark
10.2020 - 11.2022
Product Specialist
Fields BMW
01.2018 - 03.2020
Vacation Advisor
Hilton Grand Vacation
03.2017 - 01.2018
Associate of Arts - Computer Information Technology Analyst
Valencia College
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