Jonah Barber
Whispering Pines,NC
Summary
Excelled at Pinehurst Resort by enhancing guest satisfaction through exceptional customer service and quick issue resolution through logic. Strong focus on teamwork and flexibility to adapt to changing needs, delivering consistent and reliable performance. A good understanding of everyday computer problems, how to solve them, and how to document everything that is done during that process. Experienced with Windows 10 OS and Office 365. Recognized for outstanding problem-solving abilities and commitment to maintaining high standards of professionalism.
Overview
3
3
years of professional experience
Work History
Bellman
Pinehurst Resort
06.2021 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Used logic based thinking to solve guest issues.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Conducted regular inspections of lobby area and other public spaces, identifying areas in need of repair or maintenance and reporting them to the appropriate department.
- Talk to guest over the phone and help them with general needs.
Education
Associate of Applied Science - Computer Engineering Technology -Hardware&Software
Sandhills Community College
Pinehurst, NC12-2023
Skills
- Reliability and punctuality
- Team player mentality
- Good phone etiquette and customer service
- Flexibility
- Professionalism
- Communication Skills
- Hands on experience with documentation and repairing computers
- Accountability
- Windows 10 OS and Office 365 understanding
Timeline
Bellman
Pinehurst Resort
06.2021 - Current
Associate of Applied Science - Computer Engineering Technology -Hardware&Software
Sandhills Community College
Similar Profiles
Easter PateEaster Pate
Housekeeping Supervisor at Pinehurst ResortHousekeeping Supervisor at Pinehurst Resort
Damion WiandDamion Wiand
Pinehusrt Resort Main Golf Shop Professional Staff at Pinehurst ResortPinehusrt Resort Main Golf Shop Professional Staff at Pinehurst Resort
Breylin GarskeBreylin Garske
Director of National Accounts at Pinehurst ResortDirector of National Accounts at Pinehurst Resort