Jonah Burch
ORLANDO
Summary
Experienced warehouse and customer service professional with over 20 years of expertise in technical operations and analytical problem-solving. Committed to fostering customer-centric environments and driving sales initiatives, while effectively managing teams. Demonstrates reliability and adaptability with a proactive approach to enhancing team performance and achieving organizational goals.
Overview
20
20
years of professional experience
Work History
Team Leader
VaxCare
Orlando, FL
05.2024 - Current
- Led cross-functional teams to streamline vaccination processes and improve operational efficiency.
- Implemented performance metrics, driving accountability and consistency in team deliverables.
- Coordinated with healthcare partners to ensure timely vaccine distribution and inventory management.
- Developed training programs for new team members, enhancing onboarding and knowledge retention.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Specialist
Motion Industries
11.2023 - 05.2024
- Theme Park customer service, solving of technical issues with order and CADs, material logistics and routine account collaboration with sales and leadership to meet high customer expectations and needs.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Implemented process improvements to enhance customer satisfaction and streamline operations.
- Trained new staff on company policies, procedures, and customer service best practices.
Customer Service/Sales Government - RGA
Abbott
Orlando, FL
05.2021 - 11.2023
- Managed government account for all orders and shipments per the contract.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Supervisor
WW Grainger
05.2006 - 04.2021
- Personal Development Plan – Showing growth and strategic knowledge of the company to grow a 3 million market to over 11 million, while leading a team and being an analytical problem solver with solutions for the customer and team.
- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow management.
- Trained and mentored team members, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements, enhancing operational efficiency and reducing downtime across multiple departments.
Education
High School Diploma -
Eaglecrest High School
Aurora01-2004
High School Diploma - Business Management, Supply Chain Operation
University of Phoenix
Denver07-2026
Skills
- Leadership
- Management
- Client management
- Customer Service
- Team collaboration
- Time Management
- Team motivation
- Attention to detail
- Interpersonal
- Team collaboration
- Problem solving
- Team motivation
- Engagement strategies
Accomplishments
- Supervised team of 36 staff members.
- Achieved performance metrics by completing 50 trailers with accuracy and efficiency.
- Collaborated with team of 10 in the development of Warehouse Shine.
Interests
Fishing, Family BBQ, Game Time, Bowling
Timeline
Team Leader
VaxCare
05.2024 - Current
Customer Service Specialist
Motion Industries
11.2023 - 05.2024
Customer Service/Sales Government - RGA
Abbott
05.2021 - 11.2023
Supervisor
WW Grainger
05.2006 - 04.2021
High School Diploma -
Eaglecrest High School
High School Diploma - Business Management, Supply Chain Operation
University of Phoenix