Jonah Coleman
Frederick,MD
Summary
Motivated and dependable individual seeking a career in law enforcement with a strong desire to serve and protect the community. Committed to upholding the law with integrity, professionalism, and respect while building positive relationships with community members. Brings strong communication, problem-solving, teamwork, and decision-making skills, along with a willingness to learn and take on the responsibilities of a police officer. Dedicated member service representative with proven expertise in customer service, conflict resolution, and membership management. Committed to enhancing member satisfaction and promoting a safe environment. Proactive team player with a strong focus on safety management and collaborative teamwork. Known for clear communication and attention to detail, contributing to a positive member experience and ensuring adherence to policies.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Crunch Fitness Gym
Frederick , MD
11.2025 - Current
- Assisted members with inquiries, providing detailed information on gym services and offerings to enhance member satisfaction.
- Processed membership applications while ensuring accuracy of member records.
- Processed payment transactions using membership management software, ensuring accuracy and timely processing for a seamless member experience.
- Educated members on gym policies to promote a safe environment.
- Resolved customer conflicts and challenging situations by calmly accessing internal knowledgebases to develop effective solutions.
- Conducted facility tours, showcasing equipment and amenities to potential members.
- Recognized by management for providing exceptional customer service.
Restaurant Waiter
Texas Roadhouse Steakhouse
Frederick , MD
03.2023 - 11.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness of tables and dining areas throughout each shift.
- Collaborated with kitchen staff to ensure timely order delivery.
- Recommended menu items based on customer preferences and dietary needs.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Lifeguard
High Sierra Pools
Frederick , MD
05.2021 - 08.2022
- Executed emergency rescues, promptly safeguarding swimmers in distress.
- Responded swiftly to emergencies providing first aid and CPR.
- Provided first aid care to injured patrons before paramedics arrived on the scene.
- Used training and medical supplies to assess injuries and provide first aid care to patrons.
- Supervised pool activities ensuring safety for all swimmers.
- Monitored water quality, maintaining proper chemical balance to ensure safe swimming conditions.
Education
High School Diploma -
Tuscarora High School
Frederick, MD05-2024
Skills
- Membership management and payment processing
- Customer relationship management and relationship management
- Customer service and conflict de-escalation
- Clear communication and attention to detail
- Collaborative teamwork and time management
- Safety management and first aid response
- Membership retention
Timeline
Member Service Representative
Crunch Fitness Gym
11.2025 - Current
Restaurant Waiter
Texas Roadhouse Steakhouse
03.2023 - 11.2025
Lifeguard
High Sierra Pools
05.2021 - 08.2022
High School Diploma -
Tuscarora High School