Jonah Echavarria
Edinburg,Texas
Summary
Experienced and dedicated team leader with a proven track record in effectively managing and motivating teams of up to 15 members. Skilled in identifying areas for process improvement and implementing strategies to enhance efficiency. Proficient in analyzing sales trends and service reports to drive business growth. Adept at mentoring and guiding employees to excel in their assigned duties. Certified in Microsoft Office, demonstrating strong technical aptitude. Results-oriented professional committed to delivering exceptional, responsive service in all customer and employee interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Longhorn Organizational Strategies
09.2024 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Site Foreman
3D Property Management
07.2022 - 09.2024
- Organize the fulfillment of tasks according to priorities and plans
- Create schedules and monitor the attendance of the work crew
- Assign general and daily responsibilities
- Train workers and tradespeople and monitor their performance
- Adhere to all safety requirements and quality standards
- Monitor the use of machinery and equipment
- Review and analyze expenditures regularly, ensuring they remain within budget
- Prepare reports on progress to managers.
- Reviewed project details to specify correct materials and equipment for job sites.
- Coordinated site investigations, documented issues, and escalated to executive teams.
Customer Sales Associate
Walgreens
04.2020 - 07.2021
- Greet customers and demonstrate excellent customer service skills
- Helps customers in the selection of products, answers questions, and shares product knowledge
- Processes purchases and returns
- Alerts management of potential security issues
- Assistance with inventory, including receiving and stocking merchandise
- Helps with the opening and closing process of the store.
Afterschool Teacher
Cardinal Kids
08.2020 - 05.2021
- Plans and conducts activities for a balanced program of instruction
- Instruct students individually and in groups
- Monitor the use of equipment and school supplies with students
- Assistance of administrators and other staff members in orderly, expedient, and safe transition of students from school to the program
- Maintain accurate, complete, and correct student records, according to school district policies and state law.
Education
Bachelors of Science in Criminal Justice -
Texas A&M
San Antonio, Texas05.2024
Skills
- Computer Literacy
- Oral and Written Skill
- Leadership
- Conflict Resolution
- Interpersonal Communications
- Time Management
- Project Management
- Remote Team Management
- Meeting facilitation
- Industry Expertise
- Workload Management
References
- David Flores, Mentor, 07/01/17, 06/01/24, (956)451-9102
- Melvin Robles, Supervisor, 07/01/22, 06/01/24, (956)534-1061
- Jason Bernal, Mentor, 01/01/16, 06/01/24, (956)463-2059
Volunteer Experience
The Family Church, 2322 N. McColl Rd, McAllen, TX, 78539, 08/01/22, 08/01/22
Certification
- CISA - Certified Information Systems Auditor
Languages
Spanish
Professional Working
Timeline
Team Leader Manager
Longhorn Organizational Strategies
09.2024 - Current
Site Foreman
3D Property Management
07.2022 - 09.2024
Afterschool Teacher
Cardinal Kids
08.2020 - 05.2021
Customer Sales Associate
Walgreens
04.2020 - 07.2021
Bachelors of Science in Criminal Justice -
Texas A&M
- CISA - Certified Information Systems Auditor
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