Jonah Kaaa
Waianae,HI
Summary
Enthusiastic and customer-oriented professional with experience in high-volume, fast-paced environments. Proven ability to provide exceptional guest service, manage financial transactions, and handle multiple responsibilities with professionalism and efficiency. Adept at problem-solving, multitasking, and maintaining a positive and welcoming demeanor. Passionate about creating memorable guest experiences through excellent communication and service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician and Lead
CVS Longs Drugs (Pharmacy Branch)
Mililani Town, HI
07.2023 - Current
- Oversee daily billing and financial transactions for over 300 daily orders by processing insurance claims, resolving rejected claims, and calculating patient copays.
- Place orders for all pharmacy supplies, keep an organized log of what was ordered, and ensure the facility never runs out of necessary items.
- Perform accurate cycle counts for high-value inventory, reconcile back-of-house stock levels, and audit out-of-date product to minimize loss.
- Uphold strict adherence to federal regulations (HIPAA) and internal operating procedures, ensuring 100% compliance in confidential record management and documentation.
- Assist in shift oversight by improving service, mentoring the team, and fostering a safe, positive workplace.
Assistant Manager
Domino's Pizza (Posso Pizza)
Mililani & Ewa Beach, HI
06.2021 - Current
- Create schedules and supervise shifts to uphold company standards and quality.
- Execute daily income audits through shift change protocols, process cash deposits, and document earnings.
- Verify commissary invoices against purchase orders and resolve discrepancies to ensure accurate fulfillment.
- Conduct weekly inventory audits to ensure food cost is 25% or less.
- Guide staff in their roles, assigning tasks to ensure efficient and high-quality operations, “Aces in their places”.
- Coach team members to boost skills and maximize customer satisfaction through improved service.
- Conducted regular inspections and maintained compliance with cleanliness and health regulations.
Customer Service Representative
Domino's Pizza (Posso Pizza)
Mililani Town, HI
06.2020 - 06.2021
- Addressed customer inquiries by tailoring recommendations to individual needs with a positive, professional attitude.
- Answered calls, addressed comments and concerns, and assisted in-person visitors swiftly and effectively.
- Processed and completed customer orders quickly and with precision.
- Consistently learned, refreshed, and adapted to evolving company standards, expectations, and procedures.
Education
Bachelor of Arts - Business Management
University of Hawaii - West Oahu
Kapolei, HI05.2023
High School Diploma -
Damien Memorial High School
Kalihi, HI05.2019
Skills
- Invoice verification and processing
- Purchase order tracking / purchase order log maintenance
- Cash deposits and earnings documentation
- Billing and transaction processing
- Inventory reconciliation
- Recordkeeping and documentation accuracy
- Vendor discrepancy resolution
- Microsoft Office
- Organizational skills
- Attention to detail
- Regulatory compliance and confidential records handling
Certification
- CPR Certification (Red Cross)
- APhA Immunization Certification
- PTCB Pharmacy Technician Certification
Languages
- Fluent in English
- Basic knowledge of Hawaiian culture and hospitality practices
Timeline
Pharmacy Technician and Lead
CVS Longs Drugs (Pharmacy Branch)
07.2023 - Current
Assistant Manager
Domino's Pizza (Posso Pizza)
06.2021 - Current
Customer Service Representative
Domino's Pizza (Posso Pizza)
06.2020 - 06.2021
Bachelor of Arts - Business Management
University of Hawaii - West Oahu
High School Diploma -
Damien Memorial High School