Nekitha Smith
Labadieville,LA
Summary
Pharmacy Technician Lead with a proven track record at Walmart, showcasing expertise in pharmacology and a strong commitment to confidentiality. Excelled in optimizing workflow and enhancing service quality through effective team collaboration and problem-solving. Demonstrated excellence in insurance billing and medication therapy management, ensuring high levels of customer satisfaction and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN LEAD
Walmart
04.2001 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Diploma - General Studies
Assumption High School
Napoleonville, LA05.1991
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Prescription Filling
- Insurance Verification
- Pharmacology knowledge
- HIPAA
- Pharmacy and customer records management
- Medication Therapy Management
Certification
- Certified Pharmacy Technician
- BLS Certification 2024-2026
- Immunization Certification
- PTCB Certification
Timeline
PHARMACY TECHNICIAN LEAD
Walmart
04.2001 - Current
Diploma - General Studies
Assumption High School
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