Sabrina Looney, CPhT
San Pablo,CA
Summary
Skilled pharmacy technician and former District Rx Performance Coordinator, Cross Sourced Front End Manager, with solid experience in retail pharmacy settings for more than 25years. Possess great knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrated capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors and streamlining workflow processes for better service delivery.
Overview
26
26
years of professional experience
Work History
Pharmacy Technician Lead
CVS Pharmacy
San Rafael, California
06.1999 - Current
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided education materials about medications to patients upon request or as required.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed filing of prescriptions, both electronically and manually.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted in training new employees on pharmacy procedures.
- Provided customer service to patients by answering questions about medications and health-related care.
- Organized work areas so that everything was easily accessible when needed.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
District Performance Coordinator for Rx
CVS Pharmacy
Dublin, California
11.2022 - 01.2024
- Organized team events to promote a positive work environment.
- Maintained calendars of upcoming events, meetings and deadlines.
- Ensured compliance with company/local/state/ federal policies and procedures related to project.
- Facilitated communication between different departments in order to resolve issues quickly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Researched and prepared reports required by management/corporation.
- Traveled 17 Target CVS Rx locations between Novato to Santa Clara to support and work in stores.
- Managed stores inventory, returns, proper disposal of waste, attended flu clinics for data entry while working in stores.
- Following licensure, maintained compliance in pharmacy regarding required signage, protocol.
- Scheduling of pharmacists and at times technicians
- Worked with various pharmacy technicians through the California Board of Pharmacy Technician Licensure process.
- Communications to District and Regional Leaders throughout the company.
- Updated all teams on compliance with training, service, team care, scheduling, patient care, and overall store expectations.
- Helped my stores with being hospitable clean, removing and scheduling all records for off site storage, file all prescriptions accordingly (3 files in sequential order).
- Worked really well with all 17 of my teams. Have been told I was the best admin they’ve had.
- Assisted with annual inventories as well as a couple pharmacy closures and transfers. Well versed.
- Used the following platforms: WebEx, WhatsApp,Office 365, Microsoft Word, Excel, PDF, Sharepoint, Tableau.
Education
Certified Pharmacy Technician -
Pharmacy Technician Certification Board
09-2024
California Board of Pharmacy License
CVS Pharmacy
Dublin, California12-2022
Some College (No Degree) - Political Science And Government
College of Alameda
Alameda, CASkills
- Proper medication labeling
- Drug safety
- Billing support
- Workflow optimization
- Supply restocking
- Pharmacy operations
- Interpreting and processing medication prescriptions(retail pharmacy)
- FDA and HIPAA compliance
- Drug storage procedures
- Regulatory compliance
- Labeling prescriptions
- Resolving customer issues
- Stocking shelves
- Drug classification based on knowledge
- Quality assurance and control
- Problem-solving skills
- Operations support
- Troubleshooting malfunctioning equipment
- Pharmacy law compliance
- Team collaboration
- Medication dispensing & Prescription filling
- Point of sale systems proficiency
- Drug inventory management
- Pharmacy and customer records management
- New hire onboarding
- Self study for any courses required(example CPhT Certification)
- Pharmacy ethics
Timeline
District Performance Coordinator for Rx
CVS Pharmacy
11.2022 - 01.2024
Pharmacy Technician Lead
CVS Pharmacy
06.1999 - Current
Certified Pharmacy Technician -
Pharmacy Technician Certification Board
California Board of Pharmacy License
CVS Pharmacy
Some College (No Degree) - Political Science And Government
College of Alameda