Jonah Pearson
Delaware,OH
Summary
Fraud investigator skilled in problem solving motivated by customer satisfaction. Customer service specialist with experience in effectively communicating technological and financial concepts. Fast learner with an adaptable skillset.
Overview
6
6
years of professional experience
Work History
Fraud Specialist
JPMorgan Chase
4315 Vision Dr, Columbus OH
08.2024 - Current
- Investigating potential sources of fraud and scams and communicating what can be done to secure customers' finances.
- Providing excellent customer service while accurately and efficiently filing disputes for transactions of customers in accordance with established procedures.
- Facilitated knowledge sharing sessions to enhance coworker understanding of critical topics.
- Compiled and documented errors found in claim filing forms to support improvements and reduce repeat issues.
- Frequently asked by fellow specialists about corner cases for filing or acquiring needed resources.
IT Support
Shawnee State University
940 Second St, Portsmouth OH
01.2021 - 03.2024
- Front desk and on the phone IT support for staff and students at Shawnee University.
- Assisting technological problems including password resets, 2FA assistance, and basic troubleshooting.
- Training new hires regularly and getting them independent within a few weeks.
- Completing on-site repairs/installations as needed.
Utilities Maintenance
City of Delaware
225 Cherry St, Delaware OH
03.2024 - 08.2024
- Submitting data entry for essential utilities around the City and County of Delaware. Checking for potential faults in the integrity of vital waterworks.
- Running routine maintenance checks in accordance with city regulations on fire hydrants and underground water valves for potential integrity issues and documenting findings.
- Consistently maintaining the grounds on two water refinement sites.
- Recognized for reliability and invited to return to the role in the future.
Education
High School Diploma -
Berlin Highschool
3140 Berlin Station Rd, Delaware OHHigh School Diploma - Computer Science
DACC Graduate
4656 Columbus Pike, Delaware OHNo Degree - Computer Science
Shawnee State University
940 Second St, Portsmouth OHSkills
- Decision-making
- Documentation improvement
- Fraud detection techniques
- Problem solving
- Compliance adherence
- Multitasking across systems
- Customer service
- Empathy and de-escalation
- Sound judgment and decision-making
Accomplishments
- Documented and resolved previous specialist errors on claims in order to ensure proper investigations were taken and customer received money that was owed.
- Perfect record with banker satisfaction for providing support.
- Trained IT help desk workers bi-yearly.
Timeline
Fraud Specialist
JPMorgan Chase
08.2024 - Current
Utilities Maintenance
City of Delaware
03.2024 - 08.2024
IT Support
Shawnee State University
01.2021 - 03.2024
High School Diploma -
Berlin Highschool
High School Diploma - Computer Science
DACC Graduate
No Degree - Computer Science
Shawnee State University