Aloha , Toast , Apex
Jonah R. Boettcher
Denver,CO
Summary
To obtain employment with a successful organization that offers opportunities for growth and advancement while utilizing my current talents and abilities.
Highly motivated individual with superior organizational, inter-personal, and outstanding customer service and problem-solving skills. Experience includes fifteen plus years of restaurant, catering and general restaurant operations and management; several years general office operations and cashiering.
Overview
24
24
years of professional experience
Work History
MOD, Server ,bartender
DJ’s Watering Hole
05.2023 - 04.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Bar Manager / Server
La Vita Bella
01.2021 - 05.2022
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender and server
The Dickens
01.2019 - 01.2021
- Provide exceptional service to ensure excellent customer experience and cultivate patron relationships.
- Duplicate and learn any recipes appropriate for the execution of my day to day operations.
Dining server and cook
Mountain Sun Restaurants
01.2013 - 01.2019
- Provided local clientele with superior service and satisfying meals
General manager/Kitchen manager
Milo’s Pizza
01.2011 - 01.2013
- Processed food orders, maintained inventory, approved invoices
- Scheduled and supervised a small team of employees
- Prepared food and provided customer assistance
Manager
Espresso Deli
01.2007 - 01.2011
- Manage daily operations, including purchasing, food prep, kitchen maintenance and on-site catering
- Created innovative menu options; cultivated and maintained vendor and customer relationships
General kitchen and customer service
Sun Flower Restaurant
01.2005 - 01.2007
- Prepared food and provided dining service, setup and breakdown for fine dining establishment
Kitchen manager
Proto’s Pizza
01.2004 - 01.2006
- Maintained adequate stock levels, purchased food, drink and all required restaurant inventory
- Hired, managed and scheduled kitchen help
- Organized and cleaned kitchen and ensured that only highest quality food was served
Kitchen prep
Proto’s Pizza
01.2002 - 01.2004
- Prepared pizza dough and gourmet specialty pizzas, provided quality customer service
File clerk/shipping and receiving manager
Fidelity National Financial
01.2000 - 01.2002
- Company Overview: an asset management firm
- Organized and updated files; prepared outgoing mail and shipments, received and distributed incoming mail
- Provided excellent customer service including general office and telephone support for various departments
- An asset management firm
Education
Graduate Certificate -
Fairview Highschool
Boulder, MT06.2001
Skills
- Table resetting
- Food inspection
- Team member support
- Daily specials memorization
- Order delivery practices
- Hostess support
- Food sales and promotion
- Customer service
- Upselling techniques
- Inventory management
- Strong work ethic
Software
Timeline
MOD, Server ,bartender
DJ’s Watering Hole
05.2023 - 04.2024
Bar Manager / Server
La Vita Bella
01.2021 - 05.2022
Bartender and server
The Dickens
01.2019 - 01.2021
Dining server and cook
Mountain Sun Restaurants
01.2013 - 01.2019
General manager/Kitchen manager
Milo’s Pizza
01.2011 - 01.2013
Manager
Espresso Deli
01.2007 - 01.2011
General kitchen and customer service
Sun Flower Restaurant
01.2005 - 01.2007
Kitchen manager
Proto’s Pizza
01.2004 - 01.2006
Kitchen prep
Proto’s Pizza
01.2002 - 01.2004
File clerk/shipping and receiving manager
Fidelity National Financial
01.2000 - 01.2002
Graduate Certificate -
Fairview Highschool
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