Jonah Schampera
Black Diamond,Washington
Summary
I am someone who is very personable and gets along with many different kinds of people. I have many years of experience in retail and in leadership roles, so that has allowed me to grow as an individual and take care of things that need to be done throughout the day. It has also allowed me to improve on my skill of dealing with and working alongside different individuals. These jobs, especially the last two, were catered to workers who could be patient and work with people to find out the right solution to the problem they were facing. Having a naturally empathetic nature and the urge to assist others has given me great pleasure and gratification when I am able to help the people I am serving. Not only have I helped people through my jobs, I also have been able to help through my community service actions. I have assisted the Enumclaw Chamber of Commerce on different occasions for events and have also helped with baseball tryouts and teaching young kids different baseball techniques for coaches to better evaluate them. Willing and happy to volunteer for things that can help other people and possibly make the experiences for others a better time is something that I have always found myself drawn to.
Overview
4
4
years of professional experience
Work History
Shift Lead
Road Runner Sports
Kent, Washington
12.2022 - 04.2024
- Supervised staff during shift changes and ensured transition went smoothly.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Educated customers about offerings, promotions and pricing to boost sales.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Fostered a team-oriented environment to increase morale and productivity.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Key Holder
Oakley
Tukwila, Washington
10.2021 - 12.2022
- Delegated work to staff, setting priorities and goals.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Assisted in general housekeeping to maintain store image.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised bank deposits and security procedures to support store opening and closing.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Cashier
Tokyo Japanese Lifestyle
Tukwila, Washington
07.2022 - 10.2022
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Collected payments and provided accurate change.
- Counted and balanced cashier drawers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Barista
Starbucks
Kent, Washington
09.2020 - 10.2021
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Stocked customer service stations with paper products or beverage preparation items.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Associate of Science - Criminal Justice
Green River College
Auburn, WA06-2024
Skills
- Productivity monitoring
- Workplace safety
- Knowledge sharing
- Work delegation
- Customer service focus
- Coaching and mentoring
- Decision-making capacity
- Conflict resolution
Affiliations
- Exercise
- Fishing
- Sports
- Hiking
Timeline
Shift Lead
Road Runner Sports
12.2022 - 04.2024
Cashier
Tokyo Japanese Lifestyle
07.2022 - 10.2022
Key Holder
Oakley
10.2021 - 12.2022
Barista
Starbucks
09.2020 - 10.2021
Associate of Science - Criminal Justice
Green River College
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