Jonah Scime
Windermere,FL
Summary
Dynamic and innovative professional with a proven track record at Walt Disney World Resort, enhancing customer satisfaction and safety. Excelled in operations management and exceptional communication, training staff, and leading by example. Skilled in crisis intervention and fostering community, demonstrating quick learning and creativity. Achieved significant improvements in team efficiency and service quality.
Overview
6
6
years of professional experience
Work History
Cast Member
Walt Disney World Resort
09.2023 - 12.2024
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Trained new Cast Members on safety procedures and park operations.
- Issued tickets to customers and collected payment and fees for desired services.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Supervisor
Top Tier Escape Rooms
06.2021 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Peer Mental Health Coordinator
UCSC CAPS
09.2022 - 06.2023
- Encouraged students to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Performed assessments and developed treatment plans.
- Conducted crisis interventions to respond to students in crisis, assess immediate needs and provide support and resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided referrals to connect students with other community resources to support mental health and well-being.
- Adhered to ethical and legal standards for confidentiality, protecting students' privacy.
Resident Assistant
UC Santa Cruz Housing
09.2021 - 06.2023
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Team Member
Jersey Mike's Subs
12.2018 - 07.2020
- Operated register to process payments and collect cash payment for order totals.
- Used proper techniques to prepare food and ingredients.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz, CA06-2025
Technical Certificate - Entertainment Stage Technology
Valencia College
Orlando, FL04-2025
Skills
- Quick-learning
- Exceptional communication
- Creativity and innovation
- Operations management
- Skilled problem solver
Timeline
Cast Member
Walt Disney World Resort
09.2023 - 12.2024
Peer Mental Health Coordinator
UCSC CAPS
09.2022 - 06.2023
Resident Assistant
UC Santa Cruz Housing
09.2021 - 06.2023
Supervisor
Top Tier Escape Rooms
06.2021 - 09.2023
Team Member
Jersey Mike's Subs
12.2018 - 07.2020
Bachelor of Arts - Psychology
University of California, Santa Cruz
Technical Certificate - Entertainment Stage Technology
Valencia College
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