Because of past three jobs, I have become very used to and comfortable handling customer service. I have become well-versed in the art of telling people no and having to handle the potential consequences of that, whether it was in the dorms telling people to go back to their rooms, or telling people that we cannot take their Goodwill donation. I believe that I have a kind, calming presence while dealing with customers and that I would be well-versed for any customer service position.
Work History
Donation Attendant
1 Year 5 Months
Goodwill of Coastal and Central Virginia | 05.2025 - Current
Assisted donors with handling their donations and providing a tax receipt if it were needed.
Informed donors of items that we were not able to take in order to uphold the safety of the warehouse and my coworkers.
Sorted and processed donations, deciding what we put out into the store, send off to the headquarters, and sell online.
Have trained newly employed coworkers on how to sort and process donations.
Resident Assistant
9 Months
Luther Preparatory School | 08.2025 - 05.2026
Managed a dorm of about 40 students during 2 hours of study hall.
Checked to make sure every student was in bed at their appropriate time according to their class.
Upheld and enforced various rules during the study hall period.
Vendor
3 Months
Richmond Flying Squirrels | 05.2023 - 08.2023
Operated a concession stand along with another employee, using teamwork in order to serve customers efficiently.
Walked around the stands during the game selling concessions such as popcorn, cotton candy, and soda.
Worked together with team members to disassemble concession stands once the game had concluded.
Education
Bachelor of Arts - Pastoral Ministry
Martin Luther College | New Ulm, Minnesota | 05-2030