Jona L. Duncan
Chattanooga,TN
Summary
Dynamic customer service supervisor with a strong background in team leadership and conflict resolution. Proven ability to optimize daily operations, enhance team performance, and ensure compliance with safety protocols, contributing to a consistently positive customer experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Red Coat Supervisor
Unifi
Chattanooga, Tennessee
06.2024 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated workflow to optimize efficiency among team members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Trained new employees on company policies, job duties, and performance expectations.
Health Safety Supervisor
Film/TV Production Independent Contractor
US, International, US, International
06.2020 - 09.2023
- Author of Safety Plans, SOPs and Protocols based on Science-driven Data and the Return to Work Agreement
- Department Head Supervising Staff and Adhering to Budget
- Scheduling RNs at multiple locations daily
- Created HIPAA Compliant Health Screenings w/ Encrypted Data Storage
- Coordination of Testing for 500+ Crew & BG
- Review of all Lab Results; Contact Tracing prn
- Reliable Vendor resources for PPE, Equipment, Supplies
- Education & Training for all Crew, Talent and Management
- Monitor & Enforce Health & Safety Protocols and Guidelines; Sanitization by IPC principles
Legal Secretary/ Office Manager
Law Office of Philip Miles, LLC
Gadsden, Alabama
07.2016 - 08.2018
- Drafted legal documents such as Wills, Real Estate Deeds, Contracts, Complaints, Interrogatories & Request for Production for review by the attorney.
- Filled appropriate documents with Probate, Circuit & District Court, US Bankruptcy Northern District of AL & US Court of Appeals 11th Circuit.
- Handled all client intake forms, HIPAA regulated release of info forms and employment contracts between attorney & clients.
- Coordinated depositions, mediations, attorney schedules with updated calendar.
- Office management including accounts payable, client accounts receivable, transcription, inventory & supplies.
Administrative Associate
University of Alabama at Birmingham Bone Marrow Transplantation & Cellular Therapy Program
Birmingham, Alabama
01.2013 - 07.2016
- Coordinated and scheduled physicians' academic and service calendars, enhancing alignment of responsibilities and improving time management.
- Coordinated physician recruitment, managing travel arrangements, speaking engagements, and interviews across multi-disciplinary departments to attract qualified candidates.
- Handling of all Physicians Travel, creating itineraries, and submitting reimbursements for costs
- Coordinated logistics for weekly meetings, including scheduling, agenda preparation, and participant communication.
- Coordinated fellowship MDs rotation with BMT program to ensure smooth transitions and continuity of care.
- Coordination of International Medical Students involving documentation clearance, class listings within the University system, and course credits
- Organizing Continuing Medical Education accredited seminars including conference room Setup, catering and distributing certifications to attendees
- I/O Correspondence for the Director and BMT program
- Accounts payable for administrative directors and staff offices
Patient Services Coordinator II
University of Alabama at Birmingham Bone Marrow Transplantation and Cellular Therapy Program
Birmingham, Alabama
11.2005 - 01.2013
- Liaison between BMT physicians and Referring physicians
- Intake of all incoming referrals
- Obtained financial clearance for consultations
- Built patient cases with confirmation of pathological diagnosis
- Facilitated weekly conference meetings to discuss and optimize patient care plans
- Patient advocate navigating disease specific patients in stressful situations
- Managed Physicians' Clinic and Multi-Disciplinary BMT Calendars to ensure scheduling accuracy and efficiency
- Coordinated weekly conference meetings focused on collaborative planning for patient care
Education
AAS - Telecommunications
Gadsden State Community College
Gadsden, AlabamaGadsden, Alabama
Skills
- Client relations and communication
- Strategic development
- Scheduling expertise
- Stress management techniques
- Project coordination
- Decision-making skills
- Detail orientation
- Database management
- Leadership and supervision
- Training and development
- Adaptability and resilience
- Conflict mediation
Websites
Certification
- OSHA 30-hour General Industry Safety and Health, 07/01/21, 07/01/26
- GSC- Ground Security Coordinator current
- CRO- Complaint Resolution Official current
Honor Awards
UAB BMT Program's Outstanding Performance for the Year, 2009, University of Alabama at Birmingham
Timeline
Red Coat Supervisor
Unifi
06.2024 - Current
Health Safety Supervisor
Film/TV Production Independent Contractor
06.2020 - 09.2023
Legal Secretary/ Office Manager
Law Office of Philip Miles, LLC
07.2016 - 08.2018
Administrative Associate
University of Alabama at Birmingham Bone Marrow Transplantation & Cellular Therapy Program
01.2013 - 07.2016
Patient Services Coordinator II
University of Alabama at Birmingham Bone Marrow Transplantation and Cellular Therapy Program
11.2005 - 01.2013
AAS - Telecommunications
Gadsden State Community College