Jonalee C. Farwell

• Working Supervisor role, all duties of ED Registration and Admissions when necessary
• Create and maintain a 24/7 schedule for department coverage. Fill in gaps in coverage as necessary due to vacation, illness or callouts.
• Resolve issues through active listening and open ended questions; coordinating with manager on escalated problems or issues
• Responsible for coordinating with manager for hiring, training and developing new staff
• Deescalate patients and visitors when necessary
• Responsible for resolving registration and insurance errors to ensure timely and accurate billing
• Coordinate with manager to ensure budget accuracy and appropriate FTE use

*Emergency Department (ED) Registration:

• Check in patients to the ED via front door and ambulance
• Responsible for verification and/or updating ED patient demographic and insurance information on a timely basis.
• Responsible for remaining up to date on basic insurance requirements/ coverage
• Responsible for accepting co-payments for services rendered in the department
• Communicates with Clinical staff in regard to patient concerns, needs, safety and visitation
• Responsible for ensuring visitation procedures are met and followed
• Responsible for training of new staff on all Registration procedures and department workflow

* Hospital Admissions:

• Responsible to performing all admission procedures for patients being admitted to the hospital,through all departments
• Ensures that all registration procedures have been completed and verifies accuracy of information
• Ensures insurance information is accurate and polices are active
• Communicates with Clinical staff in regard to need for patient admission, admission process/procedure

• Conducted Substance Abuse Screenings and treatment referrals
• Provided case coordination, monitoring, management and short term support services to parents/ caretakers
• Collaborated with Community providers and DCF Family Services around Substance Use Disorder treatment and referral.

• Responsible for oversight of Community Impact programs and grants
• Provided technical assistance to United Way funded agencies in Rutland County
• Ensured timely submission of grant reporting requirements
• Lead Community Impact grant review and allocation teams
• Development and oversight of volunteer platform
• Customer service and administrative duties
• Responsible for reporting to Board of Directors

• Responsible for oversight of all aspects of assigned casework including:
• Intake
• Knowledge of insurance/Medicaid
• Referrals to Counseling, Legal professionals
• Coordination with Hospitals, Social Workers, and Medical Offices
• Monitoring of Escrow Accounts
• Supports all parties in the adoption circle
• Ensured that all Adoptive Family Clearances and Home Study Requirements are current
• Performed BioPsychoSocial Home Study Interviews and Post Placement Supervision visits
• Authored Home Study and Post Placement Reports to be submitted to Court

• Responsible for oversight of Community Based Programs
• Supported staff caseloads and scheduling of visits
• Responsible for monthly data reporting pertaining to program quality
• Responsible for oversight of Client Records
• Developed and maintain yearly budget
• Provided individual and team supervision

• Responsible for development and oversight of children’s and family programs including:
• Children’s Integrated Services for the Rutland Region
• Nurse Family Partnership of, -Bennington Region, program Administrator
• Childbirth Education
• Maternal Child Health Services
• Developed, grew and managed programs within allotted budgets
• Provided both individual and team supervision to staff on a regular basis
• Provided training opportunities for staff
• Created and execute program objectives on a yearly basis
• Participated in agency strategic planning
• Provided yearly staff evaluations
• Responsible for oversight of Patient Records in EMR

• Coordinated services for prenatal women and children aged birth-six in the Rutland Region
• Provided outreach within the community to referral sources and families
• Processed referrals to CIS services
• Lead weekly team meetings involving CIS community partners
• Oversight of monthly Administrative team (steering committee) meetings
• Responsible for collection and reporting of required data to the State of Vermont, Child Development Division
• Entered data into agency and program specific databases for billing and tracking of services
• Participated in Statewide Coordinator meetings and trainings

• Supported Customers in product choice and purchases
• Retained knowledge and appropriate application/use of products
• Created store required displays, maintained store appearance
• Responsible for maintenance of drawer balance on store POS system
• Utilization of store POS system to assist customer purchase as well as maintain store inventory

• Provided classroom support to children ages 3-5
• Provided structured home visits to families
• Identified and coordinated necessary support services for families
• Participated in Kindergarten transition meetings