Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonas Escuadra

Dublin

Summary

Dynamic Senior Field Engineer with Dell EMC, specializing in hardware diagnostics and customer support. Proven track record in successful installations and troubleshooting of complex data systems. Adept at technical reporting and documentation, ensuring seamless service delivery. Recognized for enhancing operational efficiency through effective logistics management and proactive problem-solving.

Overview

8
8
years of professional experience

Work History

Senior Field Engineer

Dell EMC
02.2018 - Current
  • Worked with scheduling team to schedule service with customers. Including logistics of parts, time frames of service, and confirmation via email and in ticketing system.
  • Installation and De-installation of data systems at customer location in EMC or customer racks.
  • General data system hardware replacements including drive replacements, and dimm replacements, as well as more in depth work such as Motherboard replacements, or entire node replacements.
  • Troubleshooting of data systems and directly connected network devices.
  • Code upgrades and reimages as needed.

Education

Network Administration

DeVry University
Columbus, OH
06-2016

Skills

  • Hardware diagnostics
  • Software programming
  • Control systems
  • Equipment installation
  • Technical reporting and documentation
  • Customer support
  • Field testing
  • Hardware repair
  • System maintenance
  • Troubleshooting

Timeline

Senior Field Engineer

Dell EMC
02.2018 - Current

Network Administration

DeVry University

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