Jonas Munoz
Shrewsbury
Summary
Served as both Service Advisor and Service Manager; responsible for everything related to customers, vehicle repairs, and overall shop operations. Effectively directed customer relations and technician work loads while maintaining profit levels in service department.
Overview
2
2
years of professional experience
Work History
Service Advisor/Service Manager
Anderson Auto Service
04.2024 - Current
- Served as both Service Advisor and Service Manager; responsible for everything related to customers, vehicle repairs, and overall shop operations. Effectively directed customer relations and technician work loads while maintaining profit levels in service department.
- Resolved service issues promptly, maintaining positive customer relationships.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Streamlined communication between service departments to improve overall client experience.
Sales Man/Automotive Service Advisor
Vene Auto Sales and Service Inc
02.2023 - 04.2024
- Service Advisor responsible for ensuring excellent customer service, managing vehicle repairs, and maintaining smooth communication between customers and the concerns. Translated technical information into easily understandable terms with a very high level of customer satisfaction.
- Salesman at Vene Auto Sales and Service Inc, adept in blending skills in negotiation, customer service, and time management to elevate the sales process
- Excels in filling in as Sales Manager, showcasing proficiency in CRM software management, inventory management, and graphic design to enhance sales strategies and customer engagement
- Fill in Sales manager
- Auto Detailing
- Customer Service
- Greet customers upon arrival at the dealership and engage in active listening to understand their needs and preferences
- Collaborate with all properly documentation for the insurance for expedite transactions
- Use industry-standard design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) to develop concepts and execute designs
- Manage multiple projects simultaneously, prioritizing tasks and meeting deadlines in a fast-paced environment
Graphic Designer
YAR-YUR INVESTMENTS CA
11.2022 - 12.2023
- Designed innovative graphics for YAR-YUR Investments CA
- Collaborated with marketing team to enhance brand visuals
- Managed multiple projects simultaneously, prioritizing tasks and deadlines to ensure timely delivery and client satisfaction
Education
Bachelor's - Graphic Design
Las Mercedes University Institute of Design
05.2021
Skills
- Negotiation
- Customer Service
- Time Management
- Problem Solving
- Sales
- Foreign language
- Organization
- Inventory Management
- Graphic Design
- Typography
- Color Theory
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Professional Working
Timeline
Service Advisor/Service Manager
Anderson Auto Service
04.2024 - Current
Sales Man/Automotive Service Advisor
Vene Auto Sales and Service Inc
02.2023 - 04.2024
Graphic Designer
YAR-YUR INVESTMENTS CA
11.2022 - 12.2023
Bachelor's - Graphic Design
Las Mercedes University Institute of Design
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