Summary
Overview
Work History
Education
Skills
Timeline
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Jonatan Ramirez Ponce

Jonatan Ramirez Ponce

Austin,TX

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Manager

Walmart
Houston, TX
09.2022 - 12.2025
  • Facilitated training and development programs for associates to enhance skills and performance.
  • Surpassed daily targets by achieving 100% or more in all key performance metrics.
  • Demonstrated exceptional service standards for external customers and stakeholders.
  • Facilitated daily briefings to establish strategic direction for team success.
  • Proficiency in Spanish and English.

Customer Service Coordinator

AMR Ambulance
Houston, TX
01.2020 - 08.2022
  • Facilitated prompt connection of urgent inbound calls to suitable transportation services.
  • Utilized scheduling software to enhance operational efficiency and reduce indirect routing.
  • Evaluated eligibility requirements with a focus on maintaining professionalism and empathy.

Food Program Administrator

Prosperity Community Outreach
Houston, TX
08.2018 - 12.2019
  • Evaluated various sites throughout the city, identifying potential issues and ensuring adherence to regulations.
  • Resolved client issues by troubleshooting online programs and ensuring seamless functionality.
  • Analyzed client requirements and developed tailored solutions to enhance satisfaction.
  • Managed scheduling, correspondence, and documentation to ensure seamless office operations.
  • Conducted regular assessments of program effectiveness and participant feedback for improvements.

Education

Diploma -

Southwest Texas High School
San Marcos, TX
07.2017

Northbrook High School
Houston, TX
06.2014

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Safety Skills

Timeline

Manager

Walmart
09.2022 - 12.2025

Customer Service Coordinator

AMR Ambulance
01.2020 - 08.2022

Food Program Administrator

Prosperity Community Outreach
08.2018 - 12.2019

Diploma -

Southwest Texas High School

Northbrook High School