Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager
Walmart
Houston, TX
09.2022 - 12.2025
Facilitated training and development programs for associates to enhance skills and performance.
Surpassed daily targets by achieving 100% or more in all key performance metrics.
Demonstrated exceptional service standards for external customers and stakeholders.
Facilitated daily briefings to establish strategic direction for team success.
Proficiency in Spanish and English.
Customer Service Coordinator
AMR Ambulance
Houston, TX
01.2020 - 08.2022
Facilitated prompt connection of urgent inbound calls to suitable transportation services.
Utilized scheduling software to enhance operational efficiency and reduce indirect routing.
Evaluated eligibility requirements with a focus on maintaining professionalism and empathy.
Food Program Administrator
Prosperity Community Outreach
Houston, TX
08.2018 - 12.2019
Evaluated various sites throughout the city, identifying potential issues and ensuring adherence to regulations.
Resolved client issues by troubleshooting online programs and ensuring seamless functionality.
Analyzed client requirements and developed tailored solutions to enhance satisfaction.
Managed scheduling, correspondence, and documentation to ensure seamless office operations.
Conducted regular assessments of program effectiveness and participant feedback for improvements.