Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Adams

Michigan,,USA

Summary

Personable and dependable customer service and operations professional with a strong background in team supervision, problem resolution, and client satisfaction across diverse industries. Demonstrates a consistent record of enhancing customer experiences, leading teams, and improving processes. Thrives in dynamic environments and is passionate about delivering high-quality service.

Overview

11
11
years of professional experience

Work History

Site Manager

Dawn of Love and Care Too
02.2024 - Current
  • Oversee daily operations of the care facility, ensuring staff performance meets company standards.
  • Coordinate resident services and maintain communication with families and medical professionals.
  • Ensure compliance with all health and safety regulations.

Client Associate

Wells Fargo
05.2022 - 01.2024
  • Provided financial support and account services to a diverse range of clients.
  • Assisted in processing transactions, scheduling appointments, and responding to customer inquiries.
  • Maintained detailed client records and supported financial advisors in daily operations.

Customer Service Representative

Frontier Airlines
03.2019 - 03.2022
  • Delivered excellent customer service to travelers in high-pressure environments.
  • Handled ticketing, check-ins, and resolved travel-related issues efficiently.
  • Maintained a friendly and helpful attitude to ensure customer satisfaction.

Assistant Manager

Sears
01.2014 - 02.2019
  • Supervised store associates and managed daily retail operations.
  • Assisted in inventory control, scheduling, and staff training.
  • Played a key role in meeting sales targets and improving store performance.

Education

Associate of Arts - Liberal Arts

Minnesota West Technical & Community College
Worthington, MN
05-2020

High School Diploma -

Earnest W. Seaholm High School
Birmingham, MI
06-2012

Skills

  • Team leadership
  • Site inspection and management
  • Problem-solving
  • Quality assurance
  • Management
  • Site coordination
  • Conflict resolution
  • Multitasking and organization
  • Customer relationship management
  • Flexibility and adaptability
  • Documentation and reporting
  • Relationship building
  • Analytical thinking
  • MS office

Timeline

Site Manager

Dawn of Love and Care Too
02.2024 - Current

Client Associate

Wells Fargo
05.2022 - 01.2024

Customer Service Representative

Frontier Airlines
03.2019 - 03.2022

Assistant Manager

Sears
01.2014 - 02.2019

Associate of Arts - Liberal Arts

Minnesota West Technical & Community College

High School Diploma -

Earnest W. Seaholm High School

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