Jonathan Alcerro
Los Angeles,CA
Summary
Accomplished Salesman with in-depth experience, dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader efficient at meeting goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Metro By T-Mobile
05.2021 - Current
- Assisted customers with transactions, billing inquiries, and adjustments
- Processed payments and upgraded account information
- Greeted customers with enthusiasm and willingness to help by addressing their questions and concerns
- Provided highest level customer service
- Referred and cross-sold Communication and Entertainment services by providing product knowledge to meet sales goals
- Kept sensitive customer information confidential and maintained fraud prevention
- Balanced and maintained cash drawer
- Operational Efficiency: I ensured smooth daily operations, such as inventory management, visual merchandising, and maintaining store standards
- Problem-Solving and Conflict Resolution: Adeptly handle various challenges and conflicts that may arise
- Sales Analysis and Reporting: Analyze and utilize sales data, identify trends, industry-specific metrics, data visualization tools, technology data-driven insights, and generate comprehensive reports to inform business decisions.
Plastic and Rubber Molding
3D Plastics
06.2020 - 04.2021
- Created rubber bases, traffic safety devices, detectable warning tile and work pro saw horses
- Used and worked with materials such as recycled plastics, polypropylene, polyethylene, polycarbonate, styrene and urethanes
- Capabilities include: plastic injection molding, crumb rubber compression molding, assembly, packaging, finishing and shipping.
3D Sculpture/Character Modeling
Eye in the Sky Studios
03.2018 - 04.2020
- Created 3D models to be used as character assets in an unreleased film
- Rettopology of 3D assets for optimization
- Coloring and texturing of 3D assets and studio logos
- IMDB credits for the visual effects team
- Worked with a VFX team in a quiet but demanding office environment.
Freelance Graphic Design
Orisha Metaphysical Supplies
- 01.2020
- Created logos for candle boxes and posters as a freelance graphic designer
Dish Washer
The Wallace
02.2019 - 08.2019
- Washed dishes, glassware, pots using dishwashers or by hand
- Cleaned utensils and silverware
- Maintained a cleaned and organized work area
- Worked at a fast paced, high demand, high end restaurant
- Endured steamy temperatures and stood up for many hours.
Admin Assistant
Inner-City Arts
03.2017 - 01.2019
- Assisted in getting parent signatures for student photo releases
- Made follow up calls
- Helped in the process of preparation for new upcoming students
- Kept sensitive information confidential
- Organized student journals
- Proofreading and Design Layouts
- Organization of school data with Excel
- Balanced and maintained large amounts data
- Assisted in charity events, Theater stage preparation and assisted students from bus to campus
- Emphasized individual expression as well as collaborative learning through group project design and creation
- Assisting multiple teachers in classrooms/studio with various arts & crafts including: Visual Arts, Digital Photography, Film Production, Graphic Design and Animation.
Authorized Retailer
AT&T
08.2016 - 04.2017
- Assisted customers with transactions, billing inquiries and adjustments
- Processed payments and upgraded account information
- Greeted customers with enthusiasm and willingness to help by addressing their questions and concerns
- Provided highest level customer support and service
- Referred and cross-sold Communication and Entertainment services by providing product knowledge to meet sales goals
- Kept sensitive customer information confidential and maintained fraud prevention
- Balanced and maintained cash drawer
- Computer and Phone Diagnostics.
Security
Twins Valet Parking
07.2016 - 08.2016
- Observe and report security/safety issues, effectively communicate issues with management, monitoring for unauthorized vehicles
- Greet individuals when entering and leaving the building
- Escorting trespassers from the premises, hourly perimeter checks, complete daily reports
- Work independently with minimal supervision
- Work under extreme weather conditions.
Education
Bachelor of Science - Animation And Special Effects
Los Angeles Film School
Hollywood, CA09.2019
Skills
- Adobe After Effects
- Adobe Photoshop
- Adobe Media Encoder
- Adobe Illustrator
- Maya 2024
- Zbrush
- Substance Painter
- Substance Designer
- Marmoset
- Houdini
- Unreal Game Engine 421
- Unity
- UNIX/LINUX operating systems
- OS Installation
- Network Fault Resolution
Timeline
Assistant Manager
Metro By T-Mobile
05.2021 - Current
Plastic and Rubber Molding
3D Plastics
06.2020 - 04.2021
Dish Washer
The Wallace
02.2019 - 08.2019
3D Sculpture/Character Modeling
Eye in the Sky Studios
03.2018 - 04.2020
Admin Assistant
Inner-City Arts
03.2017 - 01.2019
Authorized Retailer
AT&T
08.2016 - 04.2017
Security
Twins Valet Parking
07.2016 - 08.2016
Freelance Graphic Design
Orisha Metaphysical Supplies
- 01.2020
Bachelor of Science - Animation And Special Effects
Los Angeles Film School