Madison Tiller
Summary
Dedicated and hardworking professional with extensive experience in customer service and team leadership. I have successfully managed full-time responsibilities as an Assistant Manager while pursuing a full-time education, demonstrating strong organizational and multitasking abilities. I am highly motivated and excited to apply my creativity, attention to detail, and passion for visual design into a digital design role. I am looking forward to learn and grow within the design field, with a goal of contributing to high-quality, impactful projects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ups Store
04.2023 - Current
- Managed inventory levels, maintaining accuracy and organization of stock.
- Trained new staff on operational procedures and customer service techniques.
- Developed promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints, fostering positive relationships.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Worked closely with customers to design business cards for local businesses
- Designed seasonal and promotional fliers to help generate sales
Cashier
Lowes Home Improvment
04.2022 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled cash, credit, and returns following company policies and procedures.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science - Digital Marketing
Sussex County Community College
Newton, NJ2025
Skills
- Team leadership
- Communication
- Creativity
- Patience
- Attention to detail
- Collaboration
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Conflict resolution
- Graphic design
- Logo design
- Image editing
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- Adobe After Effects
- Procreate
- Curve
- Canva
Certification
Notary Public
Freelance Work
Davis Cookie Co.
- Collaborated with the owner to create cohesive branding and marketing assets to drive customer engagement.
- Designed logos, food and drink menus, posters, and various promotional materials for the cookie shop.
Thankful Mind and Body
- Created visually appealing marketing assets to promote massage therapy services and enhance client engagement.
- Collaborated with the business owner to design business cards, flyers, posters, and other promotional materials to support brand growth.
Timeline
Assistant Manager
Ups Store
04.2023 - Current
Cashier
Lowes Home Improvment
04.2022 - 04.2023
Associate of Applied Science - Digital Marketing
Sussex County Community College