Jonathan Amador
Buffalo,NY
Summary
Dynamic retail manager delivering exceptional customer service, driving sales strategy, and enhancing operational efficiency. Expertise in inventory management and bilingual communication to elevate customer satisfaction.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
AT&T Mobility
Cheektowaga, New York
02.2021 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified and implemented process improvements to enhance operational efficiency and customer satisfaction.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Established weekly and monthly goals for sales staff to drive performance and achieve targets.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Assisted customers with inquiries and resolved any issues promptly.
Assistant Manager
T-Mobile
Buffalo, New York
10.2018 - 01.2021
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in developing training programs for new team members.
- Supported customer service initiatives to ensure satisfaction and retention.
- Organized team meetings to discuss performance and operational challenges.
Customer Service Representative
Tops Friendly Markets
Buffalo, New York
04.2015 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a positive and professional demeanor in high-pressure situations.
Education
High School Diploma -
Emerson School of Hospitality
Buffalo, NY06-2013
Skills
- Customer service
- Visual merchandising
- Sales strategy
- Team leadership
- Inventory management
- Customer relationship management
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Retail Store Manager
AT&T Mobility
02.2021 - Current
Assistant Manager
T-Mobile
10.2018 - 01.2021
Customer Service Representative
Tops Friendly Markets
04.2015 - 10.2018
High School Diploma -
Emerson School of Hospitality