Hi, I’m
JONATHAN M MORALES
Boulder,CO
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
15
years of professional experience
Work History
Hospital Cooperative LaundryBoulder, CO
Laundry Technician
01.2023 - Current
Job overview
- Created working relationships with hospital staff to ensure excellent customer service
- Lift up to 50 pounds and pull large laundry carts
- Count, identify and track inventory using a web-based application.
- Work independently and communicate with hospital personnel
- Provided excellent customer service when interacting with clients.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
3 MargaritasBroomfield, CO
Certified Training Manager
01.2021 - 01.2023
Job overview
- Elevated performance levels and minimized compliance issues by fully training new hires.
- Helped managers enforce procedures and protocols through effective training strategies.
- Met training demands by procuring necessary resources to achieve targeted learning objectives within desired timeframes.
- Attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
SnoozeBoulder, CO
Assistant Manager
08.2018 - 01.2021
Job overview
- Enhanced business-wide performance with improved procedures and workflows.
- Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments.
- Maintained successful operations by overseeing Labor goals+ employees, monitoring performance and continuously eliminating knowledge gaps.
Which WichBroomfield, CO
General Manager
04.2016 - 07.2018
Job overview
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Implemented secret shopper program.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Developed and maintained exceptional customer service standards.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Hire and train staff.
- Watch labor percentage and help out with marketing to make restaurant as successful as possible.
3 MargaritasBoulder, CO
Bar Manager
05.2015 - 04.2016
Job overview
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Implemented secret shopper program.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Developed and maintained exceptional customer service standards.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Mars Inc.Waco, TX
Skilled Laborer
06.2013 - 04.2015
Job overview
- Inspected drives, motors and belts.
- Followed routine and preventative maintenance checklists.
- Regularly serviced building Cleaned windows, glass partitions and mirrors.
- Conducted preventive and corrective maintenance on bearings, pumps, shafts and fans.
Total Body SolutionsBrighton, Colorado
General Manager
08.2012 - 03.2013
Job overview
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
3 MargaritasBrighton, Colorado
Bar Tender/BusBoy
02.2011 - 08.2012
Job overview
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Developed and maintained exceptional customer service standards.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Wash dishes and did prep work promoted to cook also given opportunity to become bus boy and bar tender.
Skills
New hire training
Cultural awareness
Scheduling
Time management
Timeline
Laundry Technician
Hospital Cooperative Laundry
01.2023 - Current
Certified Training Manager
3 Margaritas
01.2021 - 01.2023
Assistant Manager
Snooze
08.2018 - 01.2021
General Manager
Which Wich
04.2016 - 07.2018
Bar Manager
3 Margaritas
05.2015 - 04.2016
Skilled Laborer
Mars Inc.
06.2013 - 04.2015
General Manager
Total Body Solutions
08.2012 - 03.2013
Bar Tender/BusBoy
3 Margaritas
02.2011 - 08.2012