Jonathan Anderson
San Antonio,TX
Summary
Dynamic Operations Supervisor with extensive experience at Acadian Ambulance Service, excelling in performance monitoring and team training. Proven track record in optimizing workflows and enhancing staff productivity through effective coaching. Skilled in operational planning and risk management, ensuring compliance and safety while delivering exceptional patient care in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Operations Supervisor
Acadian Ambulance Service
09.2020 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed the whole blood program for SCTX
- Managed the Radio Program for SCTX
Paramedic Field Supervisor
Acadian Ambulance Service
2016 - 09.2020
- Supervising, training, scheduling, and evaluating employees by working on a designated sprint unit as needed
- While working an assigned sprint truck: respond to accidents and disasters, act as first responder as needed
- Oversee completion of all logs and time sheets; ensure compliance with medical reporting requirements. Conduct internal medical audits. Obtain signatures as requested.
- Coordinate equipment routing to various units and stations. Monitor conditions of mainline and spare units.
- Monitor performance issues such as, refusals, on-scene times, All Safe reports, and station maintenance
- Participate in goal setting & strategic planning for operations
- Participate in disaster drills, monthly staff meetings, and community meetings
- Special projects as assigned
Associate QIC
Acadian Ambulance Service
2015 - 2016
- Was the Acting QIC while Current QIC was out on LOA
- Conduct new employee orientation
- ALS orientation and training components of the Medical Director Credentialing Process
- ePCR audits/feedback
- Promote company health and wellness programs and initiatives
- Ensure Quality Improvement compliance
- Assist with incident and medical investigations as requested
- New equipment & protocol in-services
- Assist with controlled substance auditing and tracking
- Participates in disaster drills, staff meetings, and community/hospital meetings
- Oversee the operational safety committee
- One-on-one education of employees who are identified with specific deficiencies
Paramedic
Acadian Ambulance Service
10.2012 - 2016
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
Education
Paramedic - Medical
UTHSA
San Antonio03-2012
Wagner High School
San Antonio TX06-2010
EMT - Medical
Schertz EMS Academy
Schertz, TX05-2010
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Customer relations
- Workflow optimization
- Management
- Scheduling coordination
- Risk management
- Incident reporting
- Operational planning
Timeline
Operations Supervisor
Acadian Ambulance Service
09.2020 - Current
Paramedic
Acadian Ambulance Service
10.2012 - 2016
Paramedic Field Supervisor
Acadian Ambulance Service
2016 - 09.2020
Associate QIC
Acadian Ambulance Service
2015 - 2016
Paramedic - Medical
UTHSA
Wagner High School
EMT - Medical
Schertz EMS Academy
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