Jonathan Aquino
New York,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level fraud analysis position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Fraud/Risk Analyst
Fiserv, Inc
03.2023 - Current
- Reviewing account activities, placing security holds on accounts, placing lost stolen statuses on debit, credit, and corporate accounts, and requesting documentation
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Developed and implemented procedures to detect and prevent fraud.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Proved successful within working with tight deadlines and fast passed atmosphere.
Membership Experience
Casa Cipriani
01.2021 - Current
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Helped members navigate systems, pay for services and resolve different concerns.
- Maintained files and controlled records to show correspondence activities.
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Communicated with executives about consistent customer issues.
- Computed costs of records furnished to requesters and wrote letters to obtain payment.
Education
Bachelor Of Science - Criminal Justice Management
John Jay College of Criminal Justice of The City University of New York
New York, NY07.2023
Skills
- Creative Solutions
- Loss Mitigation
- Client Support
- Fraud Investigations
- Accounts Payable and Accounts Receivable
- Verbal and Written Communication
- Risk Level Determination
- Detection Models
- Reporting
- Data Analysis
- Activity Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Fraud/Risk Analyst
Fiserv, Inc
03.2023 - Current
Membership Experience
Casa Cipriani
01.2021 - Current
Bachelor Of Science - Criminal Justice Management
John Jay College of Criminal Justice of The City University of New York