Jonathan Balagot
Cottage Grove,MN
Summary
Business professional with a variety of skills and experiences such as but not limited to: leadership, management, attention to detail, organization, customer service in detail-oriented roles across different sectors such as retail, property management, food service, sports, and administrative services. Seeking a career doing meaningful work and making a difference.
Overview
10
10
years of professional experience
Work History
Administrative Assistant - Guidance
South Washington County School District
Woodbury, MN
08.2024 - Current
- Completed all enrollment processes for East Ridge High School Students: Enrollments, withdrawals, transfers, placement, etc.
- Assisted in course registration by creating schedules and addressing inquiries from students and parents.
- Entered 1,000+ grades for online courses and Post secondary enrollment options (PSEO) throughout the school year.
- Organized and maintained filing systems for physical and electronic documents, ensuring accurate and confidential record-keeping..
- Responded to phone calls and emails, providing information to facilitate effective communication.
- Greeted visitors professionally, addressing inquiries and directing them to appropriate personnel for assistance.
- Supported daily operations of careers clerk role to enhance student access to career resources.
Careers Clerk
South Washington County School District
Woodbury, Minnesota
10.2021 - 05.2024
- Managed applications and enrollment for over 100 students across 10+ programs at 916 Career and Tech.
- Facilitated course registration by creating documentation and answering inquiries.
- Scheduled appointments for students and parents with academic counselors.
- Responded to incoming calls, addressing inquiries from students, parents, vendors, and recruiters. from students, parents, vendors, and recruiters.
- Coordinated counselor schedules, room reservations, and meetings for local representatives.
- Coordinated visits from college representatives to engage with students.
- Organized events including military recruitment tabling, college fairs, and senior awards night.
- Provided emergency mental health assistance using a triage-based system.
Operations Manager I, District safety coordinator
Sodexo
St. Catherine University, MN
10.2018 - 10.2021
- Managed campus-wide catering services totaling $3 million in revenue.
- Directed daily operations of four retail café venues generating $5 million in revenue.
- Managed menu planning, production workflows, recipe printing, marketing strategies, scheduling, and labor control to ensure operational efficiency.
- Developed and delivered training programs for over 30 Sodexo staff members and more than 80 student workers each semester to enhance service quality.
- Coordinated safety audits, incident reporting, and third-party audits for 14 accounts across Minnesota, North Dakota, and Iowa to maintain compliance with safety standards.
- Achieved a 25% improvement in safety audit results within first year of management.
- Maintained accident-free status for over 200 consecutive days.
Retail Manager II
Sodexo
United and Childrens Hospital, MN
06.2017 - 10.2018
- Led daily operations of 4 retail café venues generating $3M in revenue
- Directed campus-wide catering operations achieving $1M in revenue
- Leading daily operations of Doctors Dining Room
- Assisted in managing Patient Service for average daily census of 330
- Reduced overall food cost of retail costs by 2.5% YOY
- Trained 140 union employees on workplace safety procedures
- Accident Free for over 90 Days
Assistant Outlet Manager
Hyatt Regency
Minneapolis, MN
04.2017 - 05.2017
- Managed daily operations for 3 food and beverage outlets, ensuring quality service and efficient workflow
- Scheduled and trained staff while overseeing financial reporting to maintain operational accuracy
- Cultivated a team-oriented culture that enhanced employee engagement and elevated customer service
- Created an excellent guest experience through table touching
Resident Manager
Oaks Properties LLC
Minnetonka, MN
06.2016 - 03.2017
- Managed 52-unit apartment complex and six retail businesses, overseeing daily operations and tenant relations.
- Managed daily operations of residential properties ensuring tenant satisfaction.
- Performed property maintenance, resolved resident complaints, handled accounting and budgeting, collected rent, conducted property tours, and ensured high levels of customer service for residents and prospects.
- Coordinated maintenance requests and oversaw repair scheduling for efficiency.
- Conducted property inspections to maintain safety and compliance standards.
Education
Bachelor of Science - Hotel, Restaurant And Tourism Management
University of Wisconsin Stout
Menomonie, WI05-2016
Minor - Spanish
University of Wisconsin, Stout
Menomonie, WI05-2016
Skills
- Infinite Campus navigation
- Schoology platform proficiency
- Microsoft Office suite
- Google Workspace applications
- Adobe PDF management
- Customer service
- Training and leadership
- Team building
- Labor management
- Safety promotion
- Menu planning
- Inventory control
- Quality assurance
Timeline
Administrative Assistant - Guidance
South Washington County School District
08.2024 - Current
Careers Clerk
South Washington County School District
10.2021 - 05.2024
Operations Manager I, District safety coordinator
Sodexo
10.2018 - 10.2021
Retail Manager II
Sodexo
06.2017 - 10.2018
Assistant Outlet Manager
Hyatt Regency
04.2017 - 05.2017
Resident Manager
Oaks Properties LLC
06.2016 - 03.2017
Bachelor of Science - Hotel, Restaurant And Tourism Management
University of Wisconsin Stout
Minor - Spanish
University of Wisconsin, Stout