Jonathan Bantigue
Fleming Island
Summary
Aspiring to secure a versatile position that emphasizes high-touch customer service in an organization committed to creating a fulfilling atmosphere and embracing passion for helping others.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
DaVita
Jacksonville
08.2025 - Current
- Assisted nursing staff with daily patient care tasks and activities.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients to address concerns and needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
Customer Service Associate
Prudential
Jacksonville
07.2024 - 05.2025
- Taking inbound calls
- Assisting clients, internal and external life insurance reps, brokers, financial professionals on policies
- Making adjustments with policies
- Taking payments on premium policies
- Educating on life insurance policies, term, whole life, benefits, etc.
- Using Service platform, PRIDE, PIWD, Dos., Microsoft teams, word. AVAYA, Invanti. Workday
Employee Experience Specialist
SureCo (CONTRACT)
01.2023 - 04.2024
- Greeting customers in a friendly, professional manner
- Answering telephonic and e-mail inquiries in a timely manner.
- Deferring queries to your manager if you are unable to answer them.
- Providing re enrolling and prospective members with the details regarding network providers.
- Assisting with application submission.
- Assisting with contacting carriers to track enrollments, changes, and cancelation.
Business Operations Associate
ASTON CARTER (CONTRACT)
07.2021 - 09.2023
- Management & Collections of customer accounts receivable as well as contract payroll.
- Building customer relations, conflict resolutions, professionalism, multi-tasking.
- Manage invoices, collections, PO trackings, and working with clients to resolve outstanding issues.
- Routine maintenance calls to existing clients.
- Auditing account specific reports to ensure accurate billing and client specific information.
- Adjusting and auditing contractor payroll and billing using InfoPath.
Customer Service Rep
MEDTRONIC
01.2022 - 01.2023
- Interact with external and internal customers in Med Surg Department answering predicted relate questions.
- May connect customers to appropriate support or field staff.
- Trace lost shipments, interprets, and clarify customers orders for shipping of medical supplies.
- Take orders or registrations, using SAP, Fiori Scheduler.
Revenue Cycle Specialist
AKUMIN IMAGING
Jacksonville
03.2019 - 07.2021
- Scheduling patients for appointments by outbound calls using the ERad system.
- Authorizing insurance through Availity.
- Communicating via phone, e-mail with providers and clinical personnel's.
- Participating with management and supervisors on how to manage more revenue for new patients.
IT Help Desk Support
CONCENTRIX
02.2017 - 02.2019
- Assisting customers troubleshooting with todays technology such as smart phones, computers, and tablets.
- Including hardware, software, networking, or other designated client services.
- Creating, tickets, resolving issues, and transfers of escalation calls if need be.
- Call center environment and working with multiple teams.
- (Contract Position)
Image Assistant
Baptist Medical Center
Jacksonville
01.2015 - 10.2018
- Assisted in maintaining patient records and ensuring compliance with regulations.
- Organized medical supplies and equipment, ensuring adequate inventory levels.
- Supported patient intake processes, gathering necessary information accurately.
- Greeted visitors, clients and guests in a professional manner.
- Responded to inquiries from patients regarding services and procedures promptly.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted in the preparation of reports, presentations and correspondence.
- Prepping patients for procedures
Patient Transporter
Baptist Medical Center
Jacksonville
10.2012 - 06.2014
- Transported patients safely between departments and treatment areas.
- Assisted medical staff by providing timely patient transport services.
- Monitored and ensured patient comfort during transportation processes.
Education
High School Diploma -
Florida State College
Jacksonville, FL08-2004
Associate's degree - Health Care Administration
Florida State College
Jacksonville, FLSkills
- Payroll
- Cold calling
- Accounts receivable
- Help desk
- Computer networking
- Insurance verification
- Customer service
- Outbound calling
- Medical scheduling
- Client services
- Financial auditing
- Maintenance
- SAP
- Medical-surgical
- Revenue cycle management
- Claims processing
- Patient scheduling
- Billing reconciliation
- Client relationship management
- Conflict resolution
- Attention to detail
- Data analysis
- Problem solving
- Time management
- Healthcare finance
- HIPAA compliance
- Claims review
- Patient registration
- Patient vital signs
- Electronic health records
- Infection control
- Medical terminology
- Patient safety protocols
- Customer relationship management
Timeline
Patient Care Technician
DaVita
08.2025 - Current
Customer Service Associate
Prudential
07.2024 - 05.2025
Employee Experience Specialist
SureCo (CONTRACT)
01.2023 - 04.2024
Customer Service Rep
MEDTRONIC
01.2022 - 01.2023
Business Operations Associate
ASTON CARTER (CONTRACT)
07.2021 - 09.2023
Revenue Cycle Specialist
AKUMIN IMAGING
03.2019 - 07.2021
IT Help Desk Support
CONCENTRIX
02.2017 - 02.2019
Image Assistant
Baptist Medical Center
01.2015 - 10.2018
Patient Transporter
Baptist Medical Center
10.2012 - 06.2014
High School Diploma -
Florida State College
Associate's degree - Health Care Administration
Florida State College
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