Quality Assurance & Improvement Medical Assistant Coordinator
Martinez,CA
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Quality Assurance & Improvement Medical Assistant
Marin Community Clinics
Novato, CA
08.2021 - Current
Collaborated with Medical Director of QI to plan monthly training meetings for Medical Assistants, where Medical Assistants were trained about missed opportunities and strategies to reduce them during office visits.
Worked with Medical Assistant Supervisors to train new Medical Assistants and ensure deep understanding of quality measures and standing orders for Medical Assistants.
Updated Quality measures spreadsheets in order to identify progress for different clinic location.
Identified needs for additional clinic for Primary Care Providers shifts with Clinic Directors and clinical leadership in order to create more access and help clinics achieve organizational goals.
Promoted patient outreach performed by Medical Assistants by tracking call activities and informing clinical leadership.
Medical Assistant Supervisor
Marin Community Clinics
San Rafael, CA
02.2017 - 08.2021
Achieved promotions for Lead Medical Assistant and Supervisor Medical Assistant in 2017.
Supervised over 20 Medical Assistants, ensuring different measures and goals were met: QI/HRSA measures, OSHA/HIPPA regulations and excellent customer service.
Prepared schedules for Medical Assistants, ensured rooms well stock, ensured smooth patient flow and sanitation guidelines.
Prepared and led monthly meeting for Medical Assistant. Put together Power Point presentations with other Medical Assistant Supervisors for standardization for MA procedures across the organization.
Assisted Medical Assistants with complaints and de-escalation of conflicts among staff or patients.
Place orders for medical supplies. Conducted annual inventory for yearly audits.
Reviewed and assessed Health Provider-Medical Assistant ratio to evaluate staffing needs
Monitored and completed staff timecards for payroll
Hired and planned training for Medical Assistants to provide excellent patient care, following clinic protocols and procedures.
Medical Assistant
Marin Community Clinics
San Rafael, CA
06.2016 - 02.2017
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Documented vital signs and health history for patients in clinic.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Sanitized, restocked and organized exam rooms and medical equipment.
Reviewed care guidelines for every patient and scheduled appointments following Standing Orders for Medical Assistants.
Medical Assistant
Concerntra
Pittsburg, CA
09.2010 - 01.2011
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Documented vital signs and health history for patients in clinic and hospital environments.
Performed blood draws, drug testing, vision and hearing test for new employment screenings.
Education
Bachelor of Science - Microbiology
San Francisco State University
San Francisco, CA
09.2014 - 05.2019
Medical Assistant Certification - Medical Assisting
Western Career College
Emeryville, CA
09.2009 - 07.2010
Skills
Documentation skills
Customer Service
Attention to Detail
Organization and Time Management
Basic Math
Multitasking Abilities
Data Entry
Cultural Awareness
Teambuilding
Timeline
Quality Assurance & Improvement Medical Assistant
Marin Community Clinics
08.2021 - Current
Medical Assistant Supervisor
Marin Community Clinics
02.2017 - 08.2021
Medical Assistant
Marin Community Clinics
06.2016 - 02.2017
Bachelor of Science - Microbiology
San Francisco State University
09.2014 - 05.2019
Medical Assistant
Concerntra
09.2010 - 01.2011
Medical Assistant Certification - Medical Assisting
Quality Assurance and Quality Improvement Coordinator at American Medical ResponseQuality Assurance and Quality Improvement Coordinator at American Medical Response