JONATHAN BECERRA
Fontana
Summary
Dynamic Operations Supervisor at Via Transportation with a proven track record in enhancing service management and optimizing vehicle usage. Skilled in critical thinking and employee training, I excel in fostering team collaboration and delivering exceptional customer service, ensuring operational efficiency and reliability in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Operations Supervisor
Via Transportation
Gardena
07.2025 - Current
- Managed key aspects of daily transit operations to ensure efficiency and reliability.
- Facilitated live troubleshooting decisions for immediate operational resolutions.
- Collaborated with operations, dispatch, and operators to enhance service management.
- Reviewed and approved driver timesheets and PTO requests for accurate payroll processing.
- Processed daily and weekly shift schedules, ensuring full coverage and optimized vehicle usage.
- Supported operators through effective communication, coaching, and disciplinary actions per company policies.
Micro Transit Operator
Metropolitan Transportation Authority
Los Angeles
04.2024 - 02.2025
- Delivered safe and reliable transport services to clients.
- Welcomed and supported passengers while delivering exceptional customer service
- Transitioned company ownership to Via in March 2025 while maintaining original name
- Provided courteous customer service to all passengers throughout the duration of their trip.
- Perform pre-trip inspections on vehicle before beginning shift to ensure it is safe for operation.
Forklift Operator
48Forty Solutions
Fontana
04.2023 - 04.2024
- Executed loading and unloading of trailers and flatbeds efficiently.
- Received and organized new shipments for optimal storage.
- Pallet Technician.
Forklift Operator
Allen Distribution
Fort Worth
10.2021 - 03.2023
- Executed order picking, pallet building, and wrapping tasks efficiently.
- Managed loading and unloading of trailers to optimize workflow.
- Received shipments and organized inventory for prompt accessibility.
Flex Driver
Amazon
Carrollton
04.2019 - 10.2021
- Collected packages from Fort Worth, Carrollton, Dallas, and Garland locations.
- Delivered packages to customer residences, HUB lockers, or leasing offices.
Assistant Manager
QuickTrip
Irving
10.2020 - 03.2021
- Managed nightly store operations independently, ensuring streamlined processes and adequate staffing.
- Conducted audits and maintained accurate inventory levels to optimize product availability.
- Executed food preparation tasks in compliance with safety and quality standards.
- Performed stocking duties to ensure shelves were well-organized and fully stocked.
Driver
UBER
Dallas
10.2018 - 09.2019
- Prepared and serviced vehicles for chauffeur duties, ensuring they were fueled, clean and in good working order.
- Provided safe, courteous and timely transportation services to customers.
- Maintained courteous demeanor while assisting passengers during late-night transportation.
Lead Custodian
Metropolitan Transportation Authority
Los Angeles
03.2008 - 07.2018
- Trained new hires and assisted in developing employee work schedules and payroll.
- Verified crew assignments and submitted daily reports to supervisor for review.
- Resolved conflicts between employees in a professional manner; addressed customer complaints quickly and efficiently.
- Supervised a team of custodians to ensure tasks were completed according to safety regulations and quality standards.
Manager
McDonald's
Fontana
01.2007 - 03.2008
- Trained new hires and guided assistant managers to enhance team performance.
- Collaborated with crew to deliver consistent customer service and satisfaction.
- Managed weekly employee schedules and resolved disputes efficiently.
- Achieved daily sales goals while overseeing restaurant supplies and cash inventory.
Education
Diploma -
Etiwanda High School
Etiwanda, CA06.2007
Skills
- Critical thinking and problem solving
- Team collaboration
- Safety protocols
- Customer service
- Communication skills
- Time management
- Employee training
- Active listening
Affiliations
- Passionate about sports and actively follows the latest news
- Have been apart of a Fantasy league for the past 12 years; winning 9 seasons.
- Enjoy a competitive game of golf
Languages
2
References
References available upon request.
Personal Information
Timeline
Operations Supervisor
Via Transportation
07.2025 - Current
Micro Transit Operator
Metropolitan Transportation Authority
04.2024 - 02.2025
Forklift Operator
48Forty Solutions
04.2023 - 04.2024
Forklift Operator
Allen Distribution
10.2021 - 03.2023
Assistant Manager
QuickTrip
10.2020 - 03.2021
Flex Driver
Amazon
04.2019 - 10.2021
Driver
UBER
10.2018 - 09.2019
Lead Custodian
Metropolitan Transportation Authority
03.2008 - 07.2018
Manager
McDonald's
01.2007 - 03.2008
Diploma -
Etiwanda High School
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