Jonathan Berroa
Hollywood,FL
Summary
Experienced professional with over 15 years of diverse expertise across computer systems, call centers, network installation, CRM management, Vicidial programming, and management. Proficient in network optimization and skilled in both high-risk and conventional merchant processing. Successful entrepreneur, having owned and operated four businesses. Proven track record of adaptability, problem-solving, and effective leadership in dynamic environments.
Overview
3
3
years of professional experience
Work History
Managing Member
Rare Earth Travel LLC
03.2012 - 03.2014
- Increased overall productivity by implementing efficient management strategies and streamlining processes.
- Enhanced team collaboration through regular meetings and open communication channels, resulting in improved project outcomes.
- Developed and maintained client relationships, leading to increased customer satisfaction and repeat business.
- Oversaw employee recruitment, training, and evaluation to build a highly-skilled workforce committed to company success.
- Negotiated contracts with vendors, securing high-quality products at competitive prices while maintaining positive relationships.
Network Administrator
Rare Earth Magazine LLC
08.2011 - 12.2013
- Improved network efficiency by implementing and managing system updates and patches.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Reduced downtime with proactive identification and resolution of IT issues.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
- Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
- Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Implemented network security measures to minimize data loss.
- Identified and immediately resolved issues with network devices.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Verified continuity of computer and telephone system services for users..
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented and maintained virtual private networks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Identified and resolved network congestion issues and bottlenecks.
Customer Service Retention Specialist
Rare Earth Magazine LLC
08.2011 - 07.2012
- Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
- Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
- Collaborated with team members to identify opportunities for process improvements and increased efficiency.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Head Closer and Sales director.
Skills
- Leadership and Management
- Problem-Solving
- Adaptability
- Technical Proficiency
- Call Center Management
- Merchant Processing
- Entrepreneurship
- Communication Skills
- Strategic Planning
- Team Building and Collaboration
- Google Drive
- Multitasking Abilities
- Project Planning
- Dependable and Responsible
- Good Telephone Etiquette
- Calm Under Pressure
- Organizational Skills
- Analytical Thinking
- Analytical and Critical Thinking
- Public Speaking
Timeline
Managing Member
Rare Earth Travel LLC
03.2012 - 03.2014
Network Administrator
Rare Earth Magazine LLC
08.2011 - 12.2013
Customer Service Retention Specialist
Rare Earth Magazine LLC
08.2011 - 07.2012
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