Jonathan Bowman
Coram,NY
Summary
Experienced 19A examiner and bus operator with a strong background in ensuring safety and compliance across transportation operations. Adept at managing high volume communication and fostering positive community relations with management skills. Proven ability to streamline processes and enhance operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
MTA Bus Operator
Manhattan Transit Authority
New York, New York
11.2025 - Current
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Provided safe and reliable transportation for passengers to their destinations.
- Enforced safety regulations and policies to ensure passenger security.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Adhered to set schedules while operating buses safely along assigned routes.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
19A Examiner/School Bus Driver
Sachem Central School District
Ronkonkoma, NY
10.2024 - 11.2025
- Continued education and skill advancement.
- Verified operational status of tires, brakes, and essential vehicle components.
- Cultivated strong bonds with students through warm interactions.
- Sanitized and disinfected bus interiors to minimize germs.
- Adhered to schedules and routes to ensure timely arrivals and departures.
- Facilitated clear communication with parents on student transportation concerns.
- Ensured safe and efficient transportation for students and teachers during school trips.
- Optimized time management to complete tasks punctually.
- Regularly engaged in training sessions to enhance professional skills.
- Documented required repair needs for buses.
- Regulated environmental controls for student comfort.
- Complied with DOT protocols and municipal regulations to enhance safety.
- Responded courteously to community inquiries, fostering positive public relations.
- Ensured a safe and orderly environment on the bus.
- Updated supervisor on traffic-related incidents and disruptions.
- Ensured compliance with state and federal transportation regulations.
- Reviewed driver performance annually for adherence to safety standards.
- Organized DMV paperwork to keep drivers' records updated.
19A Examiner/ School Bus Driver
Suffolk Transportation Service Inc.
Medford, NY
09.2018 - 10.2024
- Verified vehicle components to maintain proper performance.
- Fostered positive public relations by courteously addressing inquiries from parents and community members.
- Adhered to DOT rules for optimal safety.
- Ensured safety protocols during student boarding and exiting of buses.
- Communicated behavior issues swiftly to designated personnel.
- Maintained adherence to transportation regulations.
- Assessed drivers' performance on an annual basis.
- Managed DMV files to ensure annual compliance.
Professional Cheauffeur
Sunny Limo
Quogue, NY
07.2013 - 04.2020
- Delivered passengers safely to assigned locations on time.
- Conducted pre- and post-trip inspections to identify maintenance needs.
- Fostered positive relationships through effective client communication.
- Delivered exceptional customer service.
- Adhered strictly to traffic laws and regulations.
Office Assistant/Dispatcher Coordinator
Jrs Transportation
Hampton Bays, NY
06.2010 - 07.2013
- Operated printers, copiers, and fax machines with high efficiency.
- Updated inventory records both manually and via computer.
- Analyzed files, records and documents to gather information.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Routed incoming calls to suitable team members.
- Maintained confidentiality of sensitive information and documents.
- Handled incoming calls with professionalism for appropriate personnel routing.
- Received visitors, identified their needs and connected them with suitable personnel.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Resolved concerns effectively to boost client happiness.
- Initiated customer interactions using interpersonal communication techniques.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Coordinated interactions between customers and drivers via two-way radios.
- Addressed concerns and collaborated on solutions to mitigate reputational risks.
- Pinpointed opportunities for enhancing operational efficiencies.
- Evaluated driver performance using feedback gathered from customers and supervisors.
- Facilitated interdepartmental communication to maintain operational efficiency.
- Executed daily responsibilities with precision and timeliness.
Manager
Hampton Coach
Hampton Bays, NY
07.2006 - 06.2010
- Established quality control procedures to maintain company standards.
- Guided team members to enhance job performance.
- Resolved employee conflicts and promoted a harmonious workplace.
- Coordinated interviews for prospective candidates and verified references before hiring.
- Maintain composure and professionalism during high-pressure scenarios.
- Offered guidance and insight to fresh employees regarding various company initiatives.
- Led the hiring and training initiatives for new employees.
- Maintained adherence to industry regulations and company policies.
- Directed daily workflows, ensuring operational efficiency.
- Addressed and resolved escalated customer complaints.
- Recruited and hired qualified candidates to fill open positions.
- Managed a workforce of 40 personnel, securing consistent performance and exceptional service quality.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
GED -
Newfield
Selden, NY07-2001
Skills
- Transportation Safety compliance
- Customer Relationship management
- Emergency response
- Customer service
- Effective communication
- Regulatory Adherence
- Efficient route management
- Time management
- Conflict resolution
- Team collaboration
- Public relations
- Record keeping
- Confidential records management
- Claims handling
- Professionalism
- Problem-solving aptitude
Affiliations
- Gym
- Book Reading
- Healthy Lifestyle
Languages
Spanish
Limited
Certification
- 19A Examiner
References
References available upon request.
Timeline
MTA Bus Operator
Manhattan Transit Authority
11.2025 - Current
19A Examiner/School Bus Driver
Sachem Central School District
10.2024 - 11.2025
19A Examiner/ School Bus Driver
Suffolk Transportation Service Inc.
09.2018 - 10.2024
Professional Cheauffeur
Sunny Limo
07.2013 - 04.2020
Office Assistant/Dispatcher Coordinator
Jrs Transportation
06.2010 - 07.2013
Manager
Hampton Coach
07.2006 - 06.2010
GED -
Newfield