Jonathan Brock
Alford,FL
Summary
Proven leader and technical expert from the US Army, adept in network troubleshooting and fostering team collaboration. Excelled in enhancing system availability and team productivity, with a keen eye for detail and problem-solving. Achieved significant reductions in downtime, demonstrating a commitment to excellence and a results-driven approach.
Overview
5
5
years of professional experience
Work History
Team Leader
US Army
04.2022 - 03.2025
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Air Defense Battle Management System Operator
US Army
08.2020 - 03.2025
- Ensured high availability of critical systems by conducting routine audits and performance assessments.
- Facilitated seamless transitions during major infrastructure upgrades, mitigating risks associated with downtime or data loss.
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Spearheaded training initiatives for junior staff, fostering professional growth opportunities within the team.
- Reduced downtime occurrences with diligent system maintenance and timely troubleshooting.
Education
High School Diploma -
Cottondale High School
CottondaleSkills
- Holds Secret Clearance
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Analytical Thinking
- Network Troubleshooting
- System monitoring
Timeline
Team Leader
US Army
04.2022 - 03.2025
Air Defense Battle Management System Operator
US Army
08.2020 - 03.2025
High School Diploma -
Cottondale High School