Jonathan Brooks
Tampa
Summary
Experienced general manager skilled in implementing strategic initiatives to enhance efficiency and boost profitability. Proficient in team leadership, process improvement, and supply chain management. Eager to drive operational excellence and deliver impactful results for the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Top Notch Heating and Air
06.2024 - Current
- Led process improvement initiatives, increasing branch productivity and customer satisfaction.
- Implemented training programs to streamline branch operations and enhance employee performance.
- Managed seamless integration of new branches, improving communication and efficiency.
- Implemented quality control measures to ensure consistency and meet industry standards.
- Managed budget and resources effectively to achieve financial targets and maximize profits.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service & Sales Manager
Total Air Inc
05.2023 - 05.2024
- Lead team of 20+ sales & service reps; achieved 15% revenue growth.
- Developed customer service strategies resulting in 95% satisfaction ratings.
- Implemented sales training program; improved team's closing rate by 20%.
- Managed service contracts, resulting in 10% increase in recurring revenue.
Sales/Sales Manager
Performance Air Conditioning, Electrical & Plumbing
01.2018 - 05.2023
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- Used a variety of sales techniques to build customer relationships and increase sales.
- Made contact with customers and prospects in order to generate new business for HVAC projects in order to help the company meet its objectives.
- Outperformed my sales targets and maintained a close rate of above 75%.Generated 2.5 million or more per year in new HVAC business.
- Developed and implemented strategic sales plans to increase market share.
- Led a team of 10 sales representatives to drive revenue growth.
Sales Manager
Healthy Home Inc
03.2013 - 08.2017
- Managed teams of up to 12 sales people and worked with internal department heads to determine and set goals for current and new employees.
- Was in charge of reviewing and coordinating the implementation of marketing strategies.
- Developed and implemented sales training and processes to achieve 3 million in water treatment sales & 10 million in HVAC Sales.
- Kept existing customers and expanded my customer base, product line, and sales volume significantly.
Education
AA - Business Administration
University of Phoenix
Phoenix, AZ06.2008
Skills
- Customer acquisition strategies
- Sales process development
- Sales proficiency
- Process optimization leadership
- Sales performance reporting
- Strategic leadership
- Strategic Planning
- Project coordination
- Financial planning
- Collaborative team development
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 200% growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Certification
- EPA Universal 2010
- EPA Water Treatment Specialist 2010
LANGUAGES
Spanish | Advanced
Awards
Nexstar 2017, Service Nation 2020, Trane Top New Dealer 2013, Copper Man Award (Private Equity) 2023
Timeline
General Manager
Top Notch Heating and Air
06.2024 - Current
Service & Sales Manager
Total Air Inc
05.2023 - 05.2024
Sales/Sales Manager
Performance Air Conditioning, Electrical & Plumbing
01.2018 - 05.2023
Sales Manager
Healthy Home Inc
03.2013 - 08.2017
AA - Business Administration
University of Phoenix
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