Jonathan Browder
Eastman Credit Union
Elizabethton,TN
7
years of professional experience
Results-driven representative recognized for outstanding customer service and meticulous attention to detail. Successfully resolved member issues and educated clients on credit union products, enhancing service delivery and operational efficiency. Experience in multiple different fields with unmatched adaptability to new fields and responsibilities.
Work History
Member Service Representative
2 Years 2 Months- Resolved member issues and concerns effectively, improving customer satisfaction ratings.
- Assisted members with account inquiries and transactions, ensuring accurate and efficient service delivery.
- Educated members on credit union products, enhancing understanding and utilization of services.
- Processed loan applications and conducted preliminary assessments for eligibility efficiently.
- Educated potential new members on products and services.
- Calculating estimates for deposit interest, loan details, and NCUA coverage etc.
- Maintained up-to-date knowledge of regulatory compliance requirements, ensuring adherence in all transactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Teller
7 Months- Processed customer transactions efficiently and accurately using electronic banking systems.
- Assisted members with account inquiries, fostering positive relationships and enhancing member satisfaction.
- Balanced cash drawer daily, ensuring compliance with financial regulations and reducing discrepancies.
- Collaborated with team members to streamline operational workflows, improving service delivery speed.
Shift Lead
1 Year 10 Months- Supervised team members to ensure compliance with operational procedures and customer service standards.
- Trained new staff on store policies, inventory management, and point-of-sale systems.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Resolved customer inquiries and complaints efficiently to maintain high satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
Pharmacy Customer Service Representative
2 Months- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety protocols.
- Collaborated with pharmacists to resolve prescription issues, enhancing patient satisfaction through effective communication.
Customer Service Representative
4 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Responded to customer requests for products, services, and company information.
- Maintained accurate cash drawer, ensuring accountability throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative
1 Year 4 Months- Assisted customers in selecting furniture based on preferences and needs.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Maintained store displays, ensuring visually appealing layouts to enhance customer experience.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
Wash Bay Attendant
3 Months- Operated pressure washers and vacuums effectively for thorough vehicle cleaning services.
- Maintained cleanliness and organization of wash bay area to ensure optimal operational efficiency.
- Inspected vehicles for damage before washing to prevent further issues during service.
- Collaborated with team members to streamline workflow and improve turnaround times.
Education
Bachelor of Science - Finance
- 3.7 GPA
Associate of Science - Finance, Accounting, Marketing, Management
- Completed a year and a half of a Pre Electrical Engineering Degree
- Highest Mathematics course completed was Calc II.
- Designed programs in Engineering Programming using C++.
- 3.7 GPA
High School Diploma
Skills
Dispute Resolution
Product Recommendations
Complex Problem Solving
Mathematics
C++ Programming
Adapting to Different Software
Timeline
Member Service Representative
Eastman Credit Union
05.2024 - CurrentRead More
Teller
Eastman Credit Union
10.2023 - 05.2024Read More
Shift Lead
Walgreens
07.2021 - 05.2023Read More
Pharmacy Customer Service Representative
Walgreens
05.2021 - 07.2021Read More
Customer Service Representative
Walgreens
01.2021 - 05.2021Read More
Customer Service Representative
Big Lots
09.2019 - 01.2021Read More
Wash Bay Attendant
Bill Gatton Acura
05.2019 - 08.2019Read More
East Tennessee State University
Bachelor of Science from Finance
Read More
Northeast State Community College
Associate of Science from Finance, Accounting, Marketing, Management
Read More
Elizabethton High School
High School Diploma
Read More