Jonathan Burgos
Alexandria,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Whole Foods Prime Now Shopper
Amazon Inc.
10.2019 - 05.2020
- Prepared Amazon grocery orders for pickup
- Maintained technical equipment such as printers and phones
- Provided customer service to in-store customers
- Restocked supplies and checked inventory levels
- Ensured cleanliness at the pack station
- Communicated with customers about their orders via the app or in person.
Team Member
AeroJuice Inc.
10.2018 - 12.2018
- Took customer orders and prepared food and drinks
- Handled cash register transactions and reconciled daily payments
- Resolved customer issues efficiently
- Communicated delays and offered additional services to enhance customer experience
- Managed restaurant closing duties on various shifts
- Maintained a clean kitchen and front counter
- Received and stocked supply shipments
- Ensured proper washing and sanitizing of dishes and silverware.
Banquet Server
Express Catering
05.2017 - 05.2018
- Provided high-level catering support to the CEO of Express Catering
- Delivered exceptional customer service
- Executed company procedures and standards
- Maintained high standards of safety and cleanliness
- Served guests and responded promptly to their needs.
Hostess/Dishwasher
Johnny Rockets Inc.
08.2016 - 09.2016
- Provided support to the store manager
- Greeted and acknowledged customers professionally by escorting them to their table
- Ensured facility and workstation were clean and presentable for customers
- Replenished supplies as needed
- Ensured all dishes and silverware were washed and sanitized in a timely manner.
Education
Administration of Justice A.A.S. -
Northern Virginia Community College
06.2025
High School Diploma -
Florida Virtual School
06.2018
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong organizational and time management abilities
- Excellent verbal and written communication skills
- Team player with strong interpersonal skills
- Reliable, dependable, and punctual
- Leadership and problem-solving abilities
- Strong Work Ethic
- Online order fulfillment
- Mobile payment processing
- Shelf Stocking
- Customer Service
Timeline
Whole Foods Prime Now Shopper
Amazon Inc.
10.2019 - 05.2020
Team Member
AeroJuice Inc.
10.2018 - 12.2018
Banquet Server
Express Catering
05.2017 - 05.2018
Hostess/Dishwasher
Johnny Rockets Inc.
08.2016 - 09.2016
Administration of Justice A.A.S. -
Northern Virginia Community College
High School Diploma -
Florida Virtual School
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