Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jonathan Cadena

Shelbyville,IN

Summary

Dynamic professional with experience at Amazon as a Learning Ambassador, excelling in mentoring and enhancing team productivity. Bilingual in English and Spanish, I leverage strong communication and leadership skills to foster relationships and drive results. A dependable self-motivator, I am committed to achieving excellence in every task.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Learning Ambassador/Warehouse Worker

Amazon
09.2020 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided coaching and mentoring to employees.
  • Strapped items down over protective padding to secure throughout transportation.
  • Assembled pallets and crates for secure transportation of materials.
  • Loaded, unloaded, and moved material to and from building to trailer and trailer to building.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.
  • Consistently lifted materials weighing as much as 60+ pounds.

Cashier/Ambassador/Greeter/Customer Service Representative

Carhartt
10.2022 - 07.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier/Greeter/Restaurant Waiter

Agustin Mexican Grill
02.2016 - 10.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Shelbyville High School
2003 S Miller St, Shelbyville, IN 46176
05-2019

Skills

  • Quick learner
  • Bilingual in English and Spanish
  • Excellent communication
  • Critical thinking
  • Leadership
  • Supervision and leadership
  • Computer skills
  • Dependable and responsible
  • Friendly, positive attitude
  • Self-Motivator

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 15+ staff members.
  • Was in 4-H club for 10 years and was president of a club
  • Got 4-year senior band reward
  • Squad leader for Marching Band for 3 Years
  • Student Ambassador for Emerge
  • Seasonal Pa for outbound once

Certification

  • TDR


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier/Ambassador/Greeter/Customer Service Representative

Carhartt
10.2022 - 07.2023

Learning Ambassador/Warehouse Worker

Amazon
09.2020 - Current

Cashier/Greeter/Restaurant Waiter

Agustin Mexican Grill
02.2016 - 10.2020

High School Diploma -

Shelbyville High School

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Jonathan Cadena